Awarded
Input and Output Communications
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Descriptions
HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: • Improved customer experience through more convenient, faster means of transacting with HMRC • Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work • Opportunities to drive increased compliance and close the tax gap • Increased efficiency and value for money HMRC was looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension.
Timeline
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Tender Regions
CPV Codes
64212300 - Multimedia Message Service (MMS) services
64212100 - Short Message Service (SMS) services
22000000 - Printed matter and related products
79810000 - Printing services
79999100 - Scanning services
Keywords
catalogs
leaflets
booklets
digital print
image conversion
brochures
trade ads
file indexing
scan management
book printing
bulk scanning
offset printing
colour printing
print runs
image capture
brochure printing
mobile picture messaging
document scanning
bulk text messaging
MMS broadcasting service
rich media messaging
paper digitisation
on-demand printing
MMS gateway service
SMS gateway service
multimedia content SMS
SMS broadcast system
image-video messaging
text message delivery
mobile MMS platform
video message provision
document conversion
custom print services
high-resolution scanning
SMS campaign service
SMS alert provision
printing services
digital archiving
mobile text alerting
MMS delivery service
printed materials
mobile SMS notification
two-way messaging service
commercial document printing
text communication service
multimedia mobile communication
Workflows
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Details
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Buyer Information
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