Integrated 111/ GP Out of Hours Service for the benefit of NCL CCGs (a group of 5 clinical commissio

Descriptions

Health services. General-practitioner services. Community health services. Services provided by medical personnel. Call centre. Advisory services provided by nurses. Guidance services. Enfield Clinical Commissioning Group (CCG) is running this procurement on behalf of NCL CCGs (a group of 5 clinical commissioning groups encompassing Barnet CCG, Camden CCG, Enfield CCG, Haringey CCG and Islington CCG. The CCGs are responsible for commissioning services to meet the health needs of their local populations.All 5 CCGs have committed to working together to transform urgent care services across the patch, and in doing so, to commission clinically safe, high quality, and sustainable urgent care services. To achieve its ambition, the CCGs intend to commission an Integrated NHS 111 and GP Out of Hours services, taking advantage of new and innovative ways of working (which may include service delivery models and technology) to deliver a seamless and truly integrated NHS 111 and GP Out of Hours service to the local population.The CCGs are looking to appoint a highly qualified provider to deliver their NHS 111 and GP Out of Hours service, and intend to award a single contract for the NHS 111 and GP Out of Hours service. The anticipated delivery model is for an accountable lead provider which, together with its supply chain, will deliver the NHS 111 and GP Out of Hours service under the contract.In commissioning the new service, the CCGs are expecting to achieve the following objectives:— Improving standards of care — ensuring that clinicians are providing appropriate evidence-based care, adhering to NHS mandatory standards, and national or international guidelines where appropriate;— A seamless and truly integrated service — with health, social care, voluntary and community services, and delivered by a single service model;— Innovation — both in the design of services and in the use of technology to underpin service provision;— Control of the front door — making sure the right people get into the system in the right place, in the right way;— Effective signposting of services and pathways — so that patients understand how and when to access the most appropriate services and to avoid unnecessary delays to care by ensuring clear communication of where to go to seek care and how to get there;— Proactive engagement of service users and distribution of information to patients — so that they understand which services to seek for their particular urgent care problems;— Promote self-management — core to providing a patient-centred service is to ensure patients are provided with the knowledge and guidance to look after themselves where appropriate;— A service that is flexible and responsive to future change;— Provider payment for services linked to performance — against a selection of outcome measures and enables efficiency gains to be shared;The successful provider is expected to be innovative and forward thinking and willing to learn.The services currently expected to fall within the Procurement will include, but are not limited to, the following core services:— GP Out-of-Hours services.The aims of the proposed service are to provide a clinically safe and competent OOH GP Service accessible to the local populations across Enfield CCG, Barnet CCG, Haringey CCG, Camden CCG and Islington CCG. The service is to provide access to unplanned urgent care, working in partnership with the wider urgent care system across primary, community, secondary health and social care.— NHS 111 (subject to the London-wide strategy).The NHS 111 Service operates against national standards so that a consistent core identity and quality of service is maintained across the country. The service is commissioned and specified locally by the NHS in a way that is most appropriate for any given area.The revised NHS 111 commissioning standards will apply to the services which are the subject of this Process. Further information on the NHS 111 service development can be sourced through registration at: http://www.networks.nhs.uk/nhs-networks/nhs-111-service-developmentThe principal aims of the proposed NHS 111 service are to:— Improve the public experience accessing urgent healthcare;— Get people to the right service first time, including self-care where appropriate;— Provide the CCGs with management information regarding usage of services;— Reduce health inequalities;— Effective management and use of the directory of service (DOS).The services will cover both adults and children across the patch.These services described above currently cover approximately 180 000 separate attendances/contacts per annum.Scope flexibility:The above list of core services is not exhaustive and further details on the services forming part of this procurement will be outlined in the service specification issued to those short-listed Bidders who are invited to the ITT stage of the process. The scope of the services may vary over the course of the contract term to cover additional elements of the urgent care pathway. This may in part be led by public engagement which will form part of the process to develop the urgent care pathway.Other additional elements of the urgent care pathway may include but are not limited to any emerging changes to primary care or urgent care service delivery resulting from: the prime ministers challenge fund project, community / intermediate care projects, acute providers improvement programmes or individual CCGs primary care improvement plans. Where not included within scope of the urgent care pathway, the successful provider will be expected to deliver alongside these emerging services.TUPE of existing staff may apply to the services.The CCGs wishes to receive requests to participate from suitably qualified healthcare providers experienced in healthcare and urgent care service provision with the necessary financial standing, capacity and capability (or a demonstrable ability to provide the necessary capacity and capability) to provide the services falling within the scope of this procurement. There will be a formal pre-qualification stage followed by a an invitation to tender stage with those organisations short-listed following the pre-qualification stage.Further information regarding the scope of the project and the procurement process is available in a separate Memorandum of Information (‘MOI’) and Pre-Qualification Questionnaire (‘PQQ’) including the timetable and structure of the procurement. The MOI and PQQ will be available on the 2.10.2015 and can be requested from www.supplying2nhs.comThe CCGs are willing to consider requests to participate from consortia (see section III.1.3) below).The service contract is expected to commence in October of 2016 for an initial contract term of 5 years, with an option exercisable by the CCGs to extend the contract for a further 2 year period (the total potential contract length therefore being 7 years).Interested organisations must register for this procurement using our e-tendering portal www.supplying2nhs.com and will then be able to download a copy of the MOI and PQQ. Formal requests to participate must be made by the completion and return of the PQQ by the PQQ response deadline set out in section IV.3.4).This procurement is for Health services which are Part B services for the purpose of the Public Contracts Regulations 2006 (as amended) (‘Regulations’). Accordingly, the CCGs are only bound by those parts of the Regulations detailed in Regulation 5(2). The CCGs are not voluntarily following any other part of the Regulations.The procedure that the CCGs are following is as set out in the MOI and PQQ. As the CCGs are relevant bodies for the purposes of the National Health Service (Procurement Patient Choice and Competition) (No 2) Regulations 2013 (SI 2013 No 500) these Regulations also apply to this procurement.