Closed
Integrated 111/ GP Out of Hours Service for the benefit of NCL CCGs (a group of 5 clinical commissioning groups encompassing Enfield CCG, Barnet CCG, Haringey CCG, Camden CCG and Islington CCG).
Descriptions
Enfield Clinical Commissioning Group (CCG) is running this procurement on behalf of NCL CCGs (a group of 5 clinical commissioning groups encompassing: Barnet CCG, Camden CCG, Enfield CCG, Haringey CCG and Islington CCG. The CCGs are responsible for commissioning services to meet the health needs of their local populations. All 5 CCGs have committed to working together to transform urgent care services across the patch, and in doing so, to commission clinically safe, high quality, and sustainable urgent care services. To achieve its ambition, the CCGs intend to commission an Integrated NHS 111 & GP Out of Hours services, taking advantage of new and innovative ways of working (which may include service delivery models and technology) to deliver a seamless and truly integrated NHS 111 & GP Out of Hours service to the local population. The successful provider is expected to be innovative and forward thinking and willing to learn. The services currently expected to fall within the Procurement will include, but are not limited to, the following core services: •GP Out-of-Hours services •NHS 111 (subject to the London-wide strategy) TUPE of existing staff may apply to the services. The CCGs wishes to receive requests to participate from suitably qualified healthcare providers experienced in healthcare and urgent care service provision with the necessary financial standing, capacity and capability (or a demonstrable ability to provide the necessary capacity and capability) to provide the services falling within the scope of this procurement. There will be a formal pre-qualification stage followed by an invitation to tender stage with those organisations short-listed following the pre-qualification stage. Further information regarding the scope of the project and the procurement process is available in a separate Memorandum of Information (“MOI”) and Pre-Qualification Questionnaire (“PQQ”) including the timetable and structure of the procurement. The MOI and PQQ will be available on the 2nd October 2015 and can be requested from www.supplying2nhs.com. The service contract is expected to commence in October of 2016 for an initial contract term of [five (5)] years, with an option exercisable by the CCGs to extend the contract for a further two (2) year period (the total potential contract length therefore being [seven (7)] years). Interested organisations must register for this procurement using our e-tendering portal www.supplying2nhs.com and will then be able to download a copy of the MOI and PQQ. Formal requests to participate must be made by the completion and return of the PQQ by the PQQ response deadline set out in section IV.3.4.
Timeline
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Tender Regions
CPV Codes
85323000 - Community health services
79512000 - Call centre
85121100 - General-practitioner services
85141000 - Services provided by medical personnel
85100000 - Health services
85141220 - Advisory services provided by nurses
85312310 - Guidance services
Keywords
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
medical services
clinical healthcare
hospitalization
outpatient care
specialist consultations
diagnostic services
therapeutic treatments
patient care provision
preventive health services
health assessments
GP consultations
family medicine
routine health checks
primary care
general health assessment
outpatient diagnosis
non-specialist medical services
patient examination
clinical advice
general medical treatment
medical staffing
nurse services
physician support
clinical personnel supply
doctor visits
healthcare staff deployment
medical staff provision
clinical duty services
medical resource staffing
healthcare professional supply
nursing consultation
healthcare advice by nurses
patient education nursing
clinical guidance nursing
community nurse advice
preventive care nursing
home health consultation
nurse-led health coaching
tele-nurse support
nurse advisory services
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
public health outreach
community nursing
health education programmes
immunisation clinics
primary care outreach
community wellness
mobile health units
local health promotion
healthcare access services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
