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Integrated Norfolk (excluding Great Yarmouth & Waveney) and Wisbech NHS 111 and Primary Care Out-of
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Descriptions
There is a single lot in this tender. The lot consists of two service elements. There will be two separate service specifications — 1 for each service element. The contracting vehicle(s) will be confirmed at ITT stage but the contract length is confirmed as 5 years. The population covered by this requirement is — 830 000.Element 1 — NHS 111The NHS 111 Service is based on national requirements so that a consistent core identity and quality of service is maintained across the country. The service is commissioned locally by the NHS in a way that is most appropriate for any given area.The principal aims of the NHS 111 service are to:— provide safe, high quality 111 services;— get people to the right service first time, including self-care where appropriate;— reduce health inequalities by improving access;— improve the public experience accessing urgent healthcare.Element 2 — Primary Care Out of Hours ServicesThe Primary Care Out of Hours service will be based around the National Quality Requirements for Out of Hours services. The aims of the Service are to provide a clinically safe and competent Primary Care Out of Hours Service for the population of Norfolk, allowing for some local variation. The commissioned service will provide access to unplanned urgent care, working in partnership with the wider urgent care system across primary, community, secondary health and social care. The Provider will ensure that it integrates with other providers to achieve an improved patient pathway and patient experience, high quality medical services and a measurable reduction in unnecessary or inappropriate Ambulance despatches and Emergency Department attendances.Provision of a comprehensive Primary Care Out of Hours service will include telephone triage, face to face consultations at base and patients' homes delivered by GPs and/or other healthcare professionals as required/clinically indicated.General informationThe Commissioners are seeking clinically sound, innovative and value for money solutions for the delivery of any resulting contract. The Commissioners will expect that the providers work closely with the local CCG's and develop services for their local population.Full details on the required services and supporting information will be outlined in the Invitation to Tender documentation pack.We anticipate that Bidders who are pre-qualified will be invited to attend a pre-ITT engagement event on Tuesday 16 December, where further details, including access to a range of stakeholders, will be provided.Potential bidders who feel they are unsuitable to act as a prime bidder, but who may wish to act as a subcontractor to a prime bidder for the provision of services, should express an interest in this requirement via the Bravo e-sourcing platform. Such expressions must state that they wish to be considered for selection as a potential sub-contractor. Potential subcontractors are requested to complete the Short-Form Provider Profile template only (not the PQQ response document) for this purpose. The Provider Profiles will be shared with all short-listed organisations who may then be in contact to explore potential service delivery arrangements.
Timeline
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Tender Regions
CPV Codes
85121000 - Medical practice services
85000000 - Health and social work services
79512000 - Call centre
85100000 - Health services
85142000 - Paramedical services
Keywords
CRM calls
physician visits
welfare services
hospitalization
outpatient care
medical services
patient support
inbound/outbound calls
patient care provision
paramedical intervention
social care services
critical care transport
clinical outreach
pre-hospital care
clinical assessments
multi-channel support
ambulance paramedic
helpdesk call centre
rehabilitation support
paramedic support
paramedic assistance
advanced life support
diagnostic services
call handling services
call queue management
health assessments
telemarketing operations
outpatient medical care
field medical services
community health work
specialist consultations
diagnostic consultation
patient diagnosis
therapeutic treatments
call centre services
emergency response team
doctor consultations
medical examination
healthcare provision
clinical healthcare
preventive health services
social assistance programs
clinical practice services
customer contact management
emergency care first responders
integrated healthcare delivery
public health social services
therapeutic medical treatment
contact centre operations
Workflows
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