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Integrated Service Tender
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Descriptions
Background and Context to the South West London Integrated Service (Incorporating NHS 111 and GPOOH procurement) The CCGs wish to commission an enhanced Integrated Service, which is staffed by highly trained advisors, supported by experienced clinicians who use a Clinical Assessment Programme alongside the Directory of Services (DoS) to assess the clinical needs of the caller. The CCGs want the Integrated Service to determine the right course of action, give clinical advice, information or reassurance when appropriate or signpost to the alternative service. The CCGs see the Integrated Service as a key navigator of signposting to the correct service and ensuring that the aspirational functional integration with GPOOH is delivered for CCGs procuring only the NHS 111 Service, and full integration for those CCGs procuring the NHS 111 Service and GPOOH.
Timeline
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Tender Regions
CPV Codes
85000000 - Health and social work services
79512000 - Call centre
Keywords
CRM calls
welfare services
patient support
inbound/outbound calls
social care services
clinical outreach
multi-channel support
helpdesk call centre
rehabilitation support
call handling services
call queue management
telemarketing operations
community health work
call centre services
healthcare provision
social assistance programs
customer contact management
integrated healthcare delivery
public health social services
contact centre operations
Workflows
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Details
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