Closed

Integrated Urgent Care — 111 / OOH Service.

Descriptions

NHS Luton Clinical Commissioning Group and NHS Bedfordshire Clinical Commissioning Group seeks to jointly commission an Integrated Urgent Care (111 and Out of Hours) Service across Luton and Bedfordshire via a ‘Prime Provider’ approach.Central to this will be a professional Clinical Advice Service offering patients who require access to a wide range of clinicians, both experienced generalists and specialists. It is essential that these clinicians are supported by the availability of clinical records such as Summary Care Record (SCR) and Enhanced Summary Care Record (ESCR) as well as Electronic Prescribing and other locally available systems. The IT system must also allow directly bookable urgent appointments into Primary Care GP systems. The offer for the public will be a single entry point — NHS 111 — to fully integrated urgent care services in which organisations collaborate to deliver high-quality, clinical assessment, advice and treatment and to shared standards and processes with clear accountability and leadership. Therefore the Integrated Urgent Care (111 and Out of Hours) Service should allow movement of patients seamlessly from 1 element of the system to the other, streamlining the experience for patients, reducing unnecessary waiting and inefficiency.The Integrated Urgent Care (111 and Out of Hours) Service should not be limited to treating patients, but must also be committed to empowering the population to self-care where appropriate with a focus on education and lifestyle modification. The new provider will need to plan for online and digital provision in the future in order to make it easier for the public to access urgent health advice and care. This will increasingly be in a way that offers a personalised and convenient service that is responsive to people's health care needs when:— They need medical help fast, but it is not a 999 emergency;— They do not know who to contact for medical help;— The think they need to go to A and E or another NHSE urgent care service;— They need to make an appointment with an urgent care service;— They require health information or reassurance about how to care for themselves or what to do next.

Timeline

Published Date :

31st May 2016 9 years ago

Deadline :

7th Jul 2016 9 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

data transmission service

voice communication provision

telecom network operations

broadband connectivity service

telecom infrastructure management

IP telephony provision

leased line service

telecom carrier operations

network voice/data service

telecom traffic routing

call centre services

contact centre operations

inbound/outbound calls

customer contact management

call handling services

multi-channel support

telemarketing operations

helpdesk call centre

call queue management

CRM calls

healthcare provision

social care services

patient support

community health work

welfare services

rehabilitation support

clinical outreach

public health social services

social assistance programs

integrated healthcare delivery

medical services

clinical healthcare

hospitalization

outpatient care

specialist consultations

diagnostic services

therapeutic treatments

patient care provision

preventive health services

health assessments

medical staffing

nurse services

physician support

clinical personnel supply

doctor visits

healthcare staff deployment

medical staff provision

clinical duty services

medical resource staffing

healthcare professional supply

nursing consultation

healthcare advice by nurses

patient education nursing

clinical guidance nursing

community nurse advice

preventive care nursing

home health consultation

nurse-led health coaching

tele-nurse support

nurse advisory services

career guidance

educational advice

mentoring services

professional direction

life-stage guidance

academic counselling

vocational orientation

guidance workshops

trainee mentoring

school-to-work coaching

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Workflows

Status :

Closed

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Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors