Awarded
Interactive Voice Recognition - Tuning & Optimisation
Descriptions
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
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Tender Regions
Scotland
CPV Codes
64200000 - Telecommunications services
Keywords
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
