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IT Service Desk Software.
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Descriptions
Software package and information systems. Industry specific software package. System management software package. System management software development services. This project will provide both the Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust and the Poole Hospital NHS Foundation Trust organisations with a single contact point for all staff from both sites providing access to all aspects of the Informatics department. This will ensure correct workflows such that all calls taken by the service desk are allocated efficiently to the right support teams with escalations/alerts to line management when incidents fall outside of their agreed response times.The system will also provide both Trusts staff with easy to follow self diagnostic triage processes plus a web portal for staff to log incidents and/or ask questions and raise requests for standard offering from the ICT service catalogue.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48781000 - System management software package
48100000 - Industry specific software package
Keywords
IT asset monitor
IT systems
resource monitoring tool
admin UI development
threshold alert engines
resource provisioning
system event logger
patch management systems
backup orchestration
digital solutions
enterprise software
application software
task automation suite
user account manager
system alert engine
packaged applications
configuration compliance checker
telemetry API programming
specialised enterprise software
configuration management modules
vertical market application
tailored industry IT solution
infrastructure automation scripts
industry-specific software
software package and information systems
process control dashboard
system monitoring tool development
patch deployment software
performance tuning utility
system diagnostics modules
Workflows
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Details
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