Closed
IT Service Desk Software.
Descriptions
Software package and information systems. Industry specific software package. System management software package. System management software development services. This project will provide both the Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust and the Poole Hospital NHS Foundation Trust organisations with a single contact point for all staff from both sites providing access to all aspects of the Informatics department. This will ensure correct workflows such that all calls taken by the service desk are allocated efficiently to the right support teams with escalations/alerts to line management when incidents fall outside of their agreed response times.The system will also provide both Trusts staff with easy to follow self diagnostic triage processes plus a web portal for staff to log incidents and/or ask questions and raise requests for standard offering from the ICT service catalogue.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48781000 - System management software package
48100000 - Industry specific software package
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
resource monitoring tool
process control dashboard
user account manager
task automation suite
system alert engine
configuration compliance checker
patch deployment software
IT asset monitor
system event logger
performance tuning utility
system monitoring tool development
configuration management modules
telemetry API programming
backup orchestration
patch management systems
system diagnostics modules
infrastructure automation scripts
threshold alert engines
admin UI development
resource provisioning
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
