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IT service management capability - Market research.
Descriptions
The University of Exeter is pursuing a new enterprise service management capability to enable the IT service meet a number of key objectives:— a ‘shift-left’ strategy where service support is moved from specialists to generalist and better control and visibility over service performance and business satisfaction.— greater use of self-service tools including intuitive help and ‘chat’, and access to online resources including a knowledge base.— better control of managing service requests, incidents and problems facilitated by automation.— a clear and easy experience for users to reduce demand and minimise the risk of shadow IT.— a platform for hybrid cloud orchestration and supplier integration, and optimise the supply chain where suppliers are held to account for their IT products and services.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48517000 - IT software package
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Possible Competitors
1 Possible Competitors
