Awarded
IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)
Descriptions
The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.
The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.
This contract was awarded following a G-Cloud 14 buying process.
Timeline
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Tender Regions
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Tender Lot Details
2 Tender Lots
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Details
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Possible Competitors
1 Possible Competitors
