Awarded
IT Service Support Management (ITSSM) Toolset
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Descriptions
The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available. 1 Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff. TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
