Awarded
IT Services: consulting, software development, Internet and support
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Descriptions
The Cabinet Office, on behalf of HM Government (HMG) has appointed a Private Sector Partner (PSP) to establish, & be majority shareholder in, Integrated Debt Services Ltd, a Company that is capable of delivering a suite of debt management services to a range of UK government departments and other UK Contracting Authorities. Integrated Debt Services Ltd will offer a range of existing & new services that provide improved debt management & increased net yield through better debt analytics, debt collection, debt enforcement, litigation and fraud & error services and possibly debt sales. It is expected that the PSP, through Integrated Debt Services Ltd, will have/provide: 1. A proven ability to deliver reliable, high quality & innovative retail debt management services at scale in the UK; or an equivalent proven scale retail debt services delivery capability elsewhere, together with comprehensive & credible evidence of sufficient practical understanding of the UK debt market and experience of successfully adapting retail debt operations to demonstrate the ability to succeed in the UK; 2. A proven ability to manage a supply chain in the debt services arena; 3. A proven ability to adapt services to comply with relevant local legislative, regulatory requirements & good practice; 4. Experience of working successfully in joint ventures or partnerships with the public or private sector; 5. Initial funding; and 6. The ability to grow a sustainable and profitable business. The debt management services to be provided by the DMI are a comprehensive and integrated suite of debt management services including, but not limited to: — Analytics (for example but not limited to Predictive Modelling, Collection Optimisation, Purchase and use of Business/Market Intelligence, Decision Analytics, Case Management); — Collection (for example but not limited to Debt Collection, Case Management, Payments Accounting, Debtor Correspondence, Data Management, Management of third party suppliers of these services); — Enforcement and Litigation (Debt Collection, Case Management, Payments and Accounting, Debtor Correspondence, Data Management); — Fraud & error services; — Debt Sales; and — Strategic & tactical advice on improving debt yields. The Departments that are collaborating with the Cabinet Office as ‘Initial Customers' of the DMI are Her Majesty's Revenue and Customs (HMRC), the Department for Works and Pensions (DWP), the Student Loans Company (SLC), ) and the Home Office (HO), however, the Cabinet Office envisages the DMI will offer cost effective debt management services to all its customers including other UK Contracting Authorities. As set out in the Contract Notice, the number of Initial Customers was subject to change. The Legal Aid Agency and the Driver and Vehicle Licensing Agency did not become Initial Customers. It is intended instead that they will enter into call off contracts with the DMI company during the term of the Framework Agreement.
Timeline
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Tender Regions
CPV Codes
79210000 - Accounting and auditing services
73300000 - Design and execution of research and development
79412000 - Financial management consultancy services
79510000 - Telephone-answering services
72000000 - IT services: consulting, software development, Internet and support
73110000 - Research services
73200000 - Research and development consultancy services
79721000 - Detective agency services
72300000 - Data services
79110000 - Legal advisory and representation services
79140000 - Legal advisory and information services
79621000 - Supply services of office personnel
73120000 - Experimental development services
79940000 - Collection agency services
75100000 - Administration services
79570000 - Mailing-list compilation and mailing services
79342000 - Marketing services
79411000 - General management consultancy services
79223000 - Custom broker services
72212000 - Programming services of application software
Keywords
IT consulting
technical review
legal guidance
customs advisory
proof of concept
web services
debt tracing
research studies
project roadmap
market outreach
prototype trials
debt collection
network support
cloud services
phone support
credit recovery
duty processing
API integration
R&D planning
brand marketing
data services
funding advisory
court advocacy
call answering
legal helpline
message taking
trade compliance
policy advisory
counsel services
market strategy
IT outsourcing
financial compliance
import/export clearance
customs documentation
mail campaign services
product validation
technical experiments
information retrieval
top-level consultancy
product marketing
innovation delivery
prototype realization
legal advisory services
judicial representation
executive consulting
proposal development
product testing delivery
software development
cybersecurity support
R&D implementation
applied design testing
auditing services
data asset handling
detective consultancy
receivables management
solicitor services
switchboard services
application maintenance
border clearance support
leadership advisory
marketing services
public office operations
case investigation
knowledge acquisition
concept realization
state agency support
receptionist answering
legal research support
project coordination
ledger management
desktop app development
temporary admin staffing
development oversight
bureaucratic services
direct mail logistics
institutional oversight
marketing planning
defense representation
surveillance support
collection letters
customs brokerage
detective services
bulk mailing services
exploratory research
experimental execution
investigative research
mobile app programming
investigative agency
academic investigation
incoming call handling
info-tech data support
private investigation
legal consultation
pre-production testing
help desk services
engineering models
mail merge services
digital transformation
admin workforce supply
government management
budgeting consultancy
database solutions
technical support
corporate finance advice
market relevance study
IT data solutions
literature review
development simulations
innovation strategy
research planning
tariff classification
accounting services
import/export consulting
address list management
scientific analysis
compliance advisory
go-to-market support
background checks
development execution
public legal information
data interpretation
legal guidance services
custom broker services
system integration
fund management advice
call center answering
office personnel supply
software customization
bookkeeping support
call screening services
legal representation
finance strategy advice
public law advisory
promotional strategy
hotline management
regulatory consulting
project evaluation
internal audit services
financial auditing
web application coding
temp office staff
audit review services
investment optimization
fiscal risk analysis
financial governance support
civil sector coordination
form-based application design
treasury management consulting
telephone-answering services
business strategy support
IT infrastructure management
commercialization consulting
electronic records management
administrative framework implementation
postal distribution planning
mailing list compilation services
technology trend analysis
corporate governance advisory
clerical personnel provision
structured data operations
legal information services
detective bureau operations
regulatory administration
financial planning services
accounts payable/receivable
delinquent account collection
management process review
enterprise data workflows
policy enforcement services
technical program management
strategic management advice
strategic research planning
general management consultancy
mailing database handling
application software development
administrative staff supply
digital information services
end-to-end research services
administrative governance
collection agency services
financial statements preparation
financial management consultancy
experimental optimization
detective agency services
Workflows
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Buyer Information
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