Awarded
IT Services: consulting, software development, Internet and support
Descriptions
The Cabinet Office, on behalf of HM Government (HMG) has appointed a Private Sector Partner (PSP) to establish, & be majority shareholder in, Integrated Debt Services Ltd, a Company that is capable of delivering a suite of debt management services to a range of UK government departments and other UK Contracting Authorities. Integrated Debt Services Ltd will offer a range of existing & new services that provide improved debt management & increased net yield through better debt analytics, debt collection, debt enforcement, litigation and fraud & error services and possibly debt sales. It is expected that the PSP, through Integrated Debt Services Ltd, will have/provide: 1. A proven ability to deliver reliable, high quality & innovative retail debt management services at scale in the UK; or an equivalent proven scale retail debt services delivery capability elsewhere, together with comprehensive & credible evidence of sufficient practical understanding of the UK debt market and experience of successfully adapting retail debt operations to demonstrate the ability to succeed in the UK; 2. A proven ability to manage a supply chain in the debt services arena; 3. A proven ability to adapt services to comply with relevant local legislative, regulatory requirements & good practice; 4. Experience of working successfully in joint ventures or partnerships with the public or private sector; 5. Initial funding; and 6. The ability to grow a sustainable and profitable business. The debt management services to be provided by the DMI are a comprehensive and integrated suite of debt management services including, but not limited to: — Analytics (for example but not limited to Predictive Modelling, Collection Optimisation, Purchase and use of Business/Market Intelligence, Decision Analytics, Case Management); — Collection (for example but not limited to Debt Collection, Case Management, Payments Accounting, Debtor Correspondence, Data Management, Management of third party suppliers of these services); — Enforcement and Litigation (Debt Collection, Case Management, Payments and Accounting, Debtor Correspondence, Data Management); — Fraud & error services; — Debt Sales; and — Strategic & tactical advice on improving debt yields. The Departments that are collaborating with the Cabinet Office as ‘Initial Customers' of the DMI are Her Majesty's Revenue and Customs (HMRC), the Department for Works and Pensions (DWP), the Student Loans Company (SLC), ) and the Home Office (HO), however, the Cabinet Office envisages the DMI will offer cost effective debt management services to all its customers including other UK Contracting Authorities. As set out in the Contract Notice, the number of Initial Customers was subject to change. The Legal Aid Agency and the Driver and Vehicle Licensing Agency did not become Initial Customers. It is intended instead that they will enter into call off contracts with the DMI company during the term of the Framework Agreement.
Timeline
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Tender Regions
CPV Codes
79210000 - Accounting and auditing services
73300000 - Design and execution of research and development
79412000 - Financial management consultancy services
79510000 - Telephone-answering services
72000000 - IT services: consulting, software development, Internet and support
73110000 - Research services
73200000 - Research and development consultancy services
79721000 - Detective agency services
72300000 - Data services
79110000 - Legal advisory and representation services
79140000 - Legal advisory and information services
79621000 - Supply services of office personnel
73120000 - Experimental development services
79940000 - Collection agency services
75100000 - Administration services
79570000 - Mailing-list compilation and mailing services
79342000 - Marketing services
79411000 - General management consultancy services
79223000 - Custom broker services
72212000 - Programming services of application software
Keywords
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
application software development
mobile app programming
web application coding
desktop app development
API integration
form-based application design
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
research studies
scientific analysis
literature review
knowledge acquisition
academic investigation
project evaluation
data interpretation
exploratory research
technical review
strategic research planning
proof of concept
prototype trials
engineering models
technical experiments
development simulations
product validation
applied design testing
experimental optimization
pre-production testing
concept realization
R&D planning
innovation strategy
project roadmap
funding advisory
commercialization consulting
technology trend analysis
proposal development
policy advisory
market relevance study
development oversight
R&D implementation
experimental execution
innovation delivery
technical program management
end-to-end research services
research planning
product testing delivery
project coordination
prototype realization
development execution
government management
public office operations
administrative governance
civil sector coordination
institutional oversight
bureaucratic services
state agency support
administrative framework implementation
regulatory administration
policy enforcement services
legal advisory services
legal representation
counsel services
court advocacy
solicitor services
legal guidance
defense representation
public law advisory
judicial representation
legal information services
legal helpline
regulatory consulting
legal research support
compliance advisory
public legal information
legal guidance services
legal consultation
accounting services
auditing services
financial auditing
bookkeeping support
financial statements preparation
accounts payable/receivable
internal audit services
ledger management
audit review services
financial compliance
custom broker services
customs brokerage
import/export clearance
duty processing
trade compliance
tariff classification
customs documentation
border clearance support
customs advisory
import/export consulting
marketing services
market strategy
product marketing
marketing planning
promotional strategy
brand marketing
market outreach
go-to-market support
general management consultancy
strategic management advice
leadership advisory
executive consulting
business strategy support
top-level consultancy
management process review
corporate governance advisory
financial management consultancy
finance strategy advice
budgeting consultancy
financial planning services
corporate finance advice
fiscal risk analysis
treasury management consulting
investment optimization
financial governance support
fund management advice
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
mailing list compilation services
address list management
bulk mailing services
direct mail logistics
mail merge services
mailing database handling
postal distribution planning
mail campaign services
office personnel supply
administrative staff supply
temp office staff
clerical personnel provision
admin workforce supply
temporary admin staffing
detective agency services
private investigation
investigative agency
detective bureau operations
case investigation
detective services
background checks
surveillance support
investigative research
detective consultancy
collection agency services
debt collection
receivables management
credit recovery
collection letters
debt tracing
delinquent account collection
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
