Awarded
IT Services Partner - Family Housing Association Wales
Descriptions
Family Housing has a current Managed Service provider, who's contract expires in Jan 22. Family are therefore seeking to procure a new IT services partner to provision hosting of their infrastructure, IT support and support in enhancing their current ways of working through innovation.
Timeline
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Tender Regions
CPV Codes
32571000 - Communications infrastructure
72611000 - Technical computer support services
72253000 - Help-desk and support services
32430000 - Wide area network
72267100 - Maintenance of information technology software
32428000 - Network upgrade
32422000 - Network components
72910000 - Computer back-up services
32424000 - Network infrastructure
72253200 - Systems support services
72222000 - Information systems or technology strategic review and planning services
32413100 - Network routers
72514000 - Computer facilities management services
32425000 - Network operating system
32427000 - Network system
32412000 - Communications network
72222300 - Information technology services
32412110 - Internet network
Keywords
communications network
telecom network
data communication systems
networked communication infrastructure
internet network
IP network
broadband network
online infrastructure
public data network
internet connectivity
network routers
routing devices
IP routers
core routers
edge routers
packet routing hardware
network components
routers
switches
hubs
patch panels
cable connectors
RJ45 modules
network infrastructure
LAN infrastructure
network backbone
cabling systems
network nodes
network operating system
NOS software
server OS
domain OS
network file server OS
network system
complete network solution
network architecture
network platform
integrated network system
network upgrade
network modernization
infrastructure upgrade
system enhancement
network renovation
wide area network
WAN infrastructure
VPN network
MAN/WAN systems
long-distance network
communications infrastructure
transmission infrastructure
network backbone equipment
comms systems
IT strategy planning
roadmap development
capability assessment
digital transformation roadmap
IT governance framework
technology investment planning
maturity modeling
strategic alignment workshops
architecture planning
future-state design
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
IT hardware housing
data room supervision
climate-controlled hosting
energy-efficient infrastructure oversight
system redundancy assurance
cabling layout maintenance
power backup coordination
surveillance of computing environments
uptime assurance services
rack system control
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
incremental backup
full system image
remote data replication
cloud backup
secure storage
automated backups
data recovery
versioning systems
retention scheduling
disaster recovery support
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
