Closed
IT Services Renewal.
Descriptions
Citizens Advice is the operating name of the National Association of Citizens Advice Bureaux, consisting of 338 individual charities who deliver advice services and information from over 3,300 community locations in England and Wales as well as by telephone, via the internet www.adviceguide.org.uk by email and through the media.Advice provided by Bureaux is free, independent, confidential and impartial, and open to everybody regardless of race, sex, disability, sexuality or nationality. Every bureau is an independent registered charity.Citizens Advice sets standards for Bureau advice and performance, and support Bureaux with a range of services including Information Systems.Together, Citizens Advice and Bureaux are the Citizens Advice service. For more information see the booklet available for download at: http://www.citizensadvice.org.uk/index/publications/introduction_citizens_advice.htmCitizens Advice ('the Contracting Authority') currently uses a single outsourced managed service partner for the provision of information technology services. This contractual arrangement expires on 31st March 2015.Citizens Advice have undertaken a review of their IT requirements and intend to adopt a multi-sourced structure for their future delivery, with some elements brought in-house and other systems and services delivered by specialist third parties.This notice therefore advertises the procurement by the Contracting Authority of IT systems and services to be centrally provided to Citizens Advice and CAB in England and Wales. The Programme will not cover any systems or services provided to or by Citizens Advice Scotland (CAS) nor Northern Ireland Association of Citizens Advice Bureaux (NIACAB).The services the Contracting Authority currently wishes to procure under the Programme include: server, database and application hosting; website hosting; lifecycle management provision and support; hosting and support of 'Petra', a customised Case Management system.The successful candidate(s) will be expected to supply the services to, or for the benefit of, Citizens Advice and/or any relevant CAB.The Contracting Authority currently envisages that services to be procured externally will consist of the following Lots:1. Website and Business System Hosting Services2. Lifecycle Management Services3. Petra Hosting and Support ServicesFurther detail on the envisaged scope of each Lot is set out in Annex B. However, the Contracting Authority reserves the right not to award contract(s) in relation to any or all of these Lots.With the current IT Strategic Partnership contract scheduled to end on 31.3.2015, the Contracting Authority anticipates that a transition period will be required prior to this, during which the live service systems will be frozen. During that period, no technical changes will be able to be made to live services (apart from emergency changes and essential maintenance such as system patches, virus updates etc).The transition between suppliers must be complete by 31.3.2015 and allow a smooth transition from the current contract to new contracts, although opportunities to transition before the current contract end may exist. The Contracting Authority welcomes information from potential suppliers on their proposed approach to transition in their PQQ responses.The Contracting Authority currently envisages that the contracts for Lots 1 and 2 will have a duration of 3 years and the contract for Lot 3 (Petra) will be 2 Years with an optional 1 Year extension.Successful candidate(s) will be required to comply with all relevant legislation and guidance.Further information in respect of the proposed agreement will be provided in the Pre-Qualification Questionnaire ('PQQ') which may be obtained from the address specified in Section I.1.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72700000 - Computer network services
72400000 - Internet services
72611000 - Technical computer support services
72415000 - World wide web WWW site operation host services
72600000 - Computer support and consultancy services
72540000 - Computer upgrade services
51610000 - Installation services of computers and information-processing equipment
72710000 - Local area network services
30230000 - Computer related equipment
72410000 - Provider services
50320000 - Repair and maintenance services of personal computers
50330000 - Maintenance services of telecommunications equipment
Keywords
IT equipment
computer peripherals
desktop accessories
monitors
keyboards
mice
cables
computer gear
PC diagnostic service
hardware replacement
motherboard repair
hard drive clone
RAM upgrade installation
power supply swap
cooling system clean
software reinstall service
virus removal
backup configuration
router firmware tuning
switch port cleaning
antenna alignment
network rack check
telecom hardware diagnostics
cable integrity test
signal booster calibration
PBX maintenance
telecom cabinet cleaning
equipment firmware update
IT system deployment
server rack installation
data processing hardware setup
information system fitting
CPU unit installation
storage system integration
computing equipment mounting
IT infrastructure setup
processing device installation
data centre hardware fitting
internet connectivity
online communication platforms
broadband access
IP networking
web infrastructure
digital gateway services
global internet backbone
managed connectivity
virtual network delivery
internet access provisioning
IT service provisioning
digital platform delivery
managed services operator
outsourced service management
infrastructure supply
operational IT services
telecom provisioning
third-party IT delivery
end-to-end service provider
managed interface
website hosting services
web server management
domain server hosting
uptime assured hosting
managed web operations
shared hosting provision
VPS hosting services
dedicated web server rental
cloud site hosting
web performance management
hardware enhancement
system refresh solutions
performance boosting services
component retrofit planning
upgrade module deployment
technology renewal support
capacity improvement assistance
hardware revision services
lifecycle upgrade management
computing upgrade coordination
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
LAN setup
internal network configuration
office connectivity planning
Ethernet cabling services
router and switch setup
device networking
intranet installation
subnet configuration
localized data transfer systems
private network management
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
