IT Support and Maintenance with Onsite Technical Support

Descriptions

●A Service / Call Centre - A single point of contact for all Academy users of ICT, ●Incident Management - fix faults, quickly restoring the IT service to the user , ●Change Management - Manage, record and approve the introduction of changes to the IT infrastructure , ●Release Management - Plan, test and control the installation of new software and hardware , ●Problem Management - Detect the underlying cause of faults and apply a permanent fix, ●Operational Network Management - maintain and manage the network functions (backup, disaster recovery, anti-virus, security, email, spam, etc.), Wide Area Network and Local Area Network infrastructure , ●Strategic Development – Shared responsibility for the Academy’s ICT strategic direction and priorities as reflected in the Academy Development Plan. , ●Policies – The successful supplier will manage and develop Academy systems in a manner aligned with Academy policy and Industry best-practice.