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IT Support and Maintenance with Onsite Technical Support
Descriptions
●A Service / Call Centre - A single point of contact for all Academy users of ICT, ●Incident Management - fix faults, quickly restoring the IT service to the user , ●Change Management - Manage, record and approve the introduction of changes to the IT infrastructure , ●Release Management - Plan, test and control the installation of new software and hardware , ●Problem Management - Detect the underlying cause of faults and apply a permanent fix, ●Operational Network Management - maintain and manage the network functions (backup, disaster recovery, anti-virus, security, email, spam, etc.), Wide Area Network and Local Area Network infrastructure , ●Strategic Development – Shared responsibility for the Academy’s ICT strategic direction and priorities as reflected in the Academy Development Plan. , ●Policies – The successful supplier will manage and develop Academy systems in a manner aligned with Academy policy and Industry best-practice.
Timeline
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Tender Regions
London
CPV Codes
72600000 - Computer support and consultancy services
Keywords
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
