Awarded
IT Support Consultant
Descriptions
We are a registered charity which has projects spread over 6 sites (5 in Swansea and 1 in Brecon). We require the services of an IT consultant to provide fast expert support with IT issues via email/telephone or remotely to ensure that IT systems are running smoothly. Where issues cannot be resolved we would require quick and efficient on-site visits as appropriate.We have a mixture of PCs, laptops, Network devices (including NAS boxes) and iPads and attached peripherals, which all link to a central server.In addition to IT support, we are looking to develop more robust and up to date back-up solutions and would like to explore this in more detail at the start of the contract, taking into account that as a charitable organisation supporting children and families in disadvantaged areas - our IT solutions must be well thought out and demonstrate an effective and efficient use of limited funds.Also required:-IT audits and reports to ensure that all systems are secure, backed-up, licenced, configured and operating within industry best practice guidelines.-System maintenance/changes, support, upgrades, installations and migrations where applicable.-Where necessary liaise on our behalf with third party suppliers in regards to products and services and to advise and assist us in the procurement and implementation of such products and services.
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72000000 - IT services: consulting, software development, Internet and support
72600000 - Computer support and consultancy services
Keywords
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
