Awarded
IT Support Consultant
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Descriptions
We are a registered charity which has projects spread over 6 sites (5 in Swansea and 1 in Brecon). We require the services of an IT consultant to provide fast expert support with IT issues via email/telephone or remotely to ensure that IT systems are running smoothly. Where issues cannot be resolved we would require quick and efficient on-site visits as appropriate.We have a mixture of PCs, laptops, Network devices (including NAS boxes) and iPads and attached peripherals, which all link to a central server.In addition to IT support, we are looking to develop more robust and up to date back-up solutions and would like to explore this in more detail at the start of the contract, taking into account that as a charitable organisation supporting children and families in disadvantaged areas - our IT solutions must be well thought out and demonstrate an effective and efficient use of limited funds.Also required:-IT audits and reports to ensure that all systems are secure, backed-up, licenced, configured and operating within industry best practice guidelines.-System maintenance/changes, support, upgrades, installations and migrations where applicable.-Where necessary liaise on our behalf with third party suppliers in regards to products and services and to advise and assist us in the procurement and implementation of such products and services.
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72000000 - IT services: consulting, software development, Internet and support
72600000 - Computer support and consultancy services
Keywords
IT consulting
web services
network support
cloud services
systems aid
IT outsourcing
IT support consulting
systems assistance
software development
cybersecurity support
client-server middleware
application maintenance
technical IT consultancy
server lifecycle manager
help desk services
digital transformation
technical support
tech advisory services
system integration
software customization
system deployment suite
hybrid support services
computing guidance
server provisioning engine
IT infrastructure management
data center orchestration tool
high-availability system platform
service monitoring dashboard
enterprise information platform
server virtualization manager
professional tech consultation
server infrastructure management
operational support advisory
technology troubleshooting consultancy
Workflows
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Details
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