Closed
IT Transformation Programme (ITTP) SIaM — IT Service Management Toolset.
Descriptions
The Contracting Authority requires an IT Service Management Toolset (Toolset) based on the Contracting Authority’s software as a service delivery model The Toolset should include configuration, integration, and knowledge transfer to up-skill the Contracting Authority’s internal capability and flexibility to move to another service/license model at the Contracting Authority’s option. There will be an on-going occasional requirement for professional resources to be provided by the Supplier. Specifically the successful Supplier must provide an integrated Industry Standard ITIL v3 compliant Service Management tool-set.The Contracting Authority handles large quantities of citizens' personal data assets, has on-going responsibility to maintain the confidentiality and integrity of that data. Therefore the Contracting Authority seeks a solution that can meet government and industry standards for security including but not limited to Her Majesty's Government and the Contracting Authority's security standards, ISO27001 and PCI-DSS.The Toolset must be capable of supporting an organisation the size and scale of the Contracting Authority — approx. 93 000 users, 35 000 incidents p/m. The successful Supplier must provide a solution to which service tower and other suppliers can easily interface using standard integration methods and capable of gaining accreditation to ‘Axelos’, ‘Pink Verify’; ‘OGC ISS standards’ in respect of core and integration capability. The successful Supplier must provide a solution that is hosted ‘off-site’, accessible through a web browser with flexibility to provide access to users within the Contracting Authority and across its authorised third party suppliers.The Toolset that is required for Service Integration and Management function must effectively execute and manage ITIL v3 2011 compliant processes covering:— Service Desk;— Incident Management;— Problem Management;— Request Fulfilment;— Access Management;— Availability Management;— Capacity Management (including Demand Management);— Change Management;— Release and Deployment Management;— Event Management;— ITSC Management;— Service Asset and Configuration Management (including Software Asset Management);— Service Catalogue Management;— Service Level Management;— Financial Management Support;— Knowledge Management;— Service Validation and Test;— Service Transition;— Supplier Performance Management;— Continual Service Improvement and others as required.The contract is for a period of 3 years with an option for two 1 year extensions.This contract will be for the use of the Contracting Authority, it’s Executive Agencies and those Non-Departmental Public Bodies (NDPB’s) sponsored by the Contracting Authority.Further information including a list of such Agencies and Public bodies can be viewed by selecting: https://www.gov.uk/government/organisations#department-for-work-pensions on the https://www.gov.uk/government/organisations/department-for-work-pensionsThis contract will be for use by the following contracting bodies.Department for Social Development Northern Ireland (http://www.dsdni.gov.uk).
Timeline
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Tender Regions
CPV Codes
72220000 - Systems and technical consultancy services
72211000 - Programming services of systems and user software
48217100 - Mainframe transaction processing software package
72212100 - Industry specific software development services
48218000 - License management software package
72263000 - Software implementation services
72416000 - Application service providers
48100000 - Industry specific software package
72210000 - Programming services of packaged software products
72260000 - Software-related services
72212517 - IT software development services
72265000 - Software configuration services
72227000 - Software integration consultancy services
48422000 - software package suites
48211000 - Platform interconnectivity software package
48517000 - IT software package
72222300 - Information technology services
72268000 - Software supply services
72212000 - Programming services of application software
Keywords
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
platform interconnectivity software
middleware
integration layer application
system bridge tools
mainframe transaction processing software
centralized legacy transaction engine
host-based transaction system
license management software
software compliance tool
license tracking system
digital rights management solution
integrated software suite
modular application bundle
enterprise software package
cross-functional platform
multi-module software bundle
all-in-one solution
unified business suite
plug-in enabled suite
composite software system
scalable application package
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
packaged software customization
ERP implementation
third‑party software adaptation
software configuration
product integration services
software patch integration
system software programming
user interface development
middleware development
systems integration programming
backend engineering
user software design
application software development
mobile app programming
web application coding
desktop app development
API integration
form-based application design
vertical market applications
regulatory software development
compliance application coding
sector-focused solutions
domain-specific modules
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
system architecture analysis
technical advisory
solution feasibility studies
performance optimization
technical risk assessment
systems integration advice
IT infrastructure review
scalability consulting
technical requirement definition
systems audit
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
integration architecture design
cross-platform interface planning
middleware advisory services
API orchestration strategies
system handshake protocol design
legacy system compatibility consulting
data exchange model alignment
service layer integration mapping
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
initial system setup
custom module activation
environment variable tuning
feature enablement scripting
user access setup
parameterization logic
license activation configuration
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
application hosting services
SaaS platforms
cloud application delivery
on-demand app services
managed software hosting
enterprise app solutions
subscription-based software
web app hosting
hosted business applications
remote application delivery
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
