Closed

ITT for Computer-Aided Dispatch System

Descriptions

South Central Ambulance Service Foundation Trust (SCAS) is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a Service recipient (as defined in the Mid Tier terms and condition used in this procurement). SCAS is looking for a COTS solution not a development product. For the avoidance of doubt, tenderers must have:- an emergency CAD system in operation with a UK ambulance service at point of bidding a COTS product ready for use by a UK ambulance service at the point of bidding, and which meets our requirements The tender process will be run according to the Public Contracts Regulations 2015 and be governed by selecting the Most Economically Advantageous Tender, balancing the technical capabilities and service offering against the cost of each system. We wish to complete a successful process which attracts competition in order to achieve value for money for SCAS. The aim of the procurement is to: Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. Have a supplier who will work with SCAS to deliver the full benefits of the solution, including continuous improvement and investment in the solution for the duration of the contract. Achieve a managed service and move towards cloud hosting over the lifetime of the contract, in line with the NHS Cloud First policy. Work towards achieving greater integration between all service line systems in NHS 999, NHS 111 and the non-emergency Patient Transport Service (PTS).

Timeline

Published Date :

29th Jan 2024 1 year ago

Deadline :

18th Mar 2024 1 year ago

Contract Start :

1st Aug 2024

Contract End :

31st Jul 2029

Tender Regions

CPV Codes

44316400 - Hardware

72261000 - Software support services

48517000 - IT software package

Keywords

hardware

general hardware items

metal hardware supplies

fasteners and fittings

tool accessories

ironmongery hardware

nuts and bolts

cabinet hardware

construction hardware

enterprise IT toolset

system utilities bundle

network management suite

IT service desk software

configuration deployment tool

infrastructure monitoring platform

patch management utility

IT asset inventory

IT workflow engine

systems automation package

software troubleshooting

version patching services

user inquiry handling

bug ticket processing

license management support

feature request coordination

long-term software upkeep

SLA management

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Closed

Procedure :

OpenOJEU

Suitable for SME :

Yes

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

CONTRACT

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors