Awarded
K280022080 - ServiceNow Managed Services
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Descriptions
ServiceNow is the IT Service Management platform used by DVSA to provideIncident, Problem, Change, Request and Hardware Asset Management support to allits IT support services, including digital and Theory Test. It provides the 4500 DVSAemployees with an IT self-service portal which provides access to a 100% self-servicerequest catalogue for IT kit and access, 24/7 access to a virtual agent (chatbot) toprovide IT support, in hour access to webchat with the IT Service Desk, an ITKnowledge Base and a 100% self-service Front Line Logistics catalogue. It alsoprovides an automated feedback process for users so that we can better understandheir experience. It is integrated with Happy Signals an Experience Managementplatform.To ensure a continuation of this service and further development using the system, acontract is required for the managed service and development services.
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Tender Regions
CPV Codes
72261000 - Software support services
Keywords
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
