KCL-00000951 — Telephony Service Requirements.

Descriptions

There are 3 types of telephony-related product/service that King's require:1. Maintenance;2. Supply;3. Consultancy.Maintenance refers to the support of existing and new telephony products that King's operate, and includes on-site engineers; hardware and software maintenance; break/fix; telephony administration; troubleshooting; manufacturer-backed support for bug fixes; software updates; technical advice; project work.Supply refers to the procurement of telephony hardware, software, and license items, including pre-sales support, quotations, ordering, and delivery.Consultancy refers to larger, more complex telephony configurations that could include design work; new installations; complex telephony engineering tasks; and other types of work package.Maintenance and Supply will be awarded to a single supplier, for an initial contract duration of 3 years, extendible to 5 years, and breakable before then should the supplier not meet the requirements.Consultancy may be awarded to more than 1 supplier, for an initial contract duration of 3 years, extendible to 5 years, and breakable before then should the Supplier not meet the requirements.