Awarded
Kia Motors (UK) Ltd — Customer Contact Centre.
Descriptions
A Brief Overview of Requirements for Kia Motors (UK) Ltd Customer Contact Centre.The chosen supplier will:— facilitate a UK based outsourced customer contact centre (CCC) for Kia Motors (UK) Ltd (KMUK);— have experience and a proven track record of operating an outsourced customer contact;— provide a dedicated team of knowledgeable and professional advisors who can provide assistance on a variety of issues and queries from prospective and existing customers, as well as our 185+ Kia dealerships;— operate a multichannel CCC that includes communication methods such as KMUK website, email, SMS, post, Facebook, Twitter, Kia Owners Forum, Reevoo, Live Chat, Forums and CSI surveys;— provide and develop a web based CRM/system which is appropriate to our needs and requirements. It must be accessible for both the CCC and KMUK staff, as well as any chosen partners. It must have full integration with KMUK's database including the ability to receive new customer data from our data house, receive customer data updates from our data house and send new customer data to our data house;— accommodate our current opening hours:• Monday to Friday 8:30-9:00,• Saturday 9:00-13:00,• Sunday Closed.For full details and requirements please see the attached documents.
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Keywords
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer-care services
customer support
proactive support
issue resolution
after-sales care
account management
service follow-up
care coordination
relationship maintenance
service recovery
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
