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LCCITS140020 Cross Council Web Chat System.
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Descriptions
Leeds City Council see Channel Shift (supporting customers to self-serve) as a key driver for both savings and improving the customer experience. The key ‘channel' for self-service is to be the website. Accordingly, Leeds City Council (LCC) sees su ....see more
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48500000 - Communication and multimedia software package
72250000 - System and support services
48511000 - Desktop communications software package
Keywords
softphone app
PC call manager
IT systems
tech assistance packages
digital signage tool
voice memo recorder
full-cycle IT support
managed systems support
screen-share initiator
multimedia messaging app
rich media editor
desktop VoIP client
chat overlay interface
digital solutions
enterprise software
application software
content encoding suite
IT support framework
packaged applications
media sharing client
+15 more
Workflows
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Details
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Buyer Information
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