Awarded
Leisure Services Customer Relationship Management System.
Descriptions
Software package and information systems. Industry specific software package. Inventory management software package. Billing system. Sales or marketing software package. Ticket-issuing machines. Appointment of a contractor for the provision of a Leisure CRM system that will significantly improve customer service and reduce required administrative supported. The replacement CRM system will increase the speed with which customers are able to access facilities. We are expecting between 60 % and 80 % of customers to use either online or automated point of sale (PoS) along with an increase in satisfaction with service. The key areas we are expecting the system to provide are:— Reception (bookings and admissions),— Memberships,— Classes and courses,— Reporting and analysis,— Marketing,— RSL's finances (invoicing, direct debits, chip and pin and tills),— Web and mobile platform online class booking and membership applications,— Self-service admissions,— Support building operations (e.g. scheduling and recording statutory checks).
Timeline
Published Date :
Deadline :
Tender Awarded :
Awarded date :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48000000 - Software package and information systems
48481000 - Sales or marketing software package
30144200 - Ticket-issuing machines
48430000 - Inventory management software package
48100000 - Industry specific software package
48444100 - Billing system
Keywords
transit ticket kiosk
event ticket dispenser
parking ticket printer
admission printer
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
stock level tracker
warehouse management system
order fulfillment software
SKU management tool
reorder point calculator
batch tracking module
inventory forecasting engine
barcode scanning interface
supplier order integration
stock audit dashboard
invoice generation engine
recurring billing scheduler
payment tracking module
usage billing tool
subscriber billing platform
rate plan configurator
billing data API
invoice validation system
payment reminder module
billing analytics dashboard
CRM lead manager
email marketing tool
ad campaign optimizer
customer engagement tracker
promotional content manager
sales funnel software
marketing calendar tool
prospect nurturing engine
loyalty program software
outbound campaign platform
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Name :
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
