Lewes District Council — New Service Delivery Model.

Descriptions

Lewes District Council (‘the Contracting Authority’) seeks expressions of interest from experienced economic operators as set out in this Notice to undertake its new service delivery model project (‘the Project’).The Project comprises the delivery of a technology-enabled end-to-end customer services model and the associated management of resulting business change. It is intended to generate significant recurring efficiency savings for the Contracting Authority phased over a 4 year period from 2016/17 to 2019/20.The Contracting Authority intends to appoint a supplier to deliver the Project and in particular this includes, but is not limited to, the following services (‘Business Change and Major Systems’):— The design, supply, installation, testing and acceptance of council-wide technology including the following features — customer relations management system (CRM), website CMS/customer portal, payments solution, booking/diary system, ‘report-it’ app, workflow/EDRMS;— Provision of relevant software licences and other intellectual property rights required by the Contracting Authority in the use of the solution;— Integration of new technology with the Contracting Authority's existing IT systems and infrastructure;— Business change management services;— Programme and project management services;— Training and communications services;— Support and maintenance services.In addition, economic operators shall also note that the Contracting Authority intends to procure a housing management system (‘HMS’) as a separate lot. Further details shall appear in the pre-qualification questionnaire and economic operators will be asked to express an interest in 1 or both lots.The Contracting Authority's detailed requirements for the Project will appear in the tender documentation.Economic operators shall note that the Project will introduce significant changes to the Contracting Authority's existing means of service provision as well as requiring the interface between new and existing technologies. In addition therefore to the technological solution offered by the successful bidder, the Contracting Authority will be placing weight on the successful bidder's proposals for and expertise in change management.The details above are not exhaustive and the Contracting Authority may give consideration both during the procurement process and the contract term to the inclusion of different/further services or technologies — including the replacement of a further IT system — which will assist in delivering the Project and the principal outputs described above. If during the term of the Contract, this would be carried out in accordance with the variation mechanism in the Contract.Whilst the Contracting Authority seeks to appoint a single supplier for each lot (or for both lots), it accepts that this combination of requirements may require the collaboration of several suppliers in which case economic operators are therefore referred to Section III.1.3 of this Notice and the pre-qualification questionnaire.Section 1.4 of this Notice indicates that the Contracting Authority is purchasing on behalf of other contracting authorities. Economic operators should note however the limited scope of this proposal, which is to ensure that Eastbourne Borough Council and one other district council within the boundaries of East Sussex County Council may have access to or benefit from parts of the services and the solution. It is expected that this will be achieved through the grant of additional licences or third party rights under the contract to those organisations. It is not anticipated that a framework agreement would be established or that the successful tenderer would enter into a direct contract with any party other than the Contracting Authority. Full details of how this will be achieved will appear in the tender documentation, but for the purposes of this Notice, the estimated value of the Contract at Section II.2.1 takes into account this further use.