Awarded
Libraries NI - Provision of Managed IT Services under the e3 Project
Descriptions
The e3 Project has been established to secure a strategic partner (SP) who will deliver modern and innovative IT services to Libraries NI. The project is focussed on delivering a strong working relationship between Libraries NI and the SP who can develop services that meet the needs of specific business areas and can integrate them into an overall corporate solution. Initially the requirement is to manage the legacy services for a period of time whilst planning and implementing new systems and services. It is envisaged this will entail a combined transition and transformation phase and it is essential that continuity of day to day library services is maintained throughout. The Contract will replace the current e2 contract and exit and transfer plans are in place to facilitate a smooth transition. There will be a technology refresh required at various points in the Contract and the SP will be asked to assist by providing expert input and evaluation of emerging technologies that could benefit the delivery of library services. Key to the objectives of e3 are: a) Public computer access b) Corporate desktop build, including peripherals c) Library Management System d) Cash Management System e) Self service functions including library management services and printing f) Virtual library service, including library management services g) Corporate services h) Effective management information and business intelligence systems to inform decision making These systems are deemed essential in conducting the business of LNI. In delivering its current scope of corporate and operational service requirements, Libraries NI utilises a range of IS/IT systems. Advances in technology continue to be a key factor in the drive to improve services, reduce costs and match levels of provision to the needs of customers. ICT is an essential and integral element of every aspect of the work of Libraries NI and is critical to ensuring that it can deliver its statutory duty ‘to provide a comprehensive and efficient public library service for persons living, working or studying in Northern Ireland’. Specifically ICT: • supports the purchase, management and lending of books and other resources across the Libraries NI network of 98 static libraries, as well as mobile libraries; • provides customers with access to high speed network provision, coupled with free Wi-Fi and access to computers in every static library which enables customers to access information and promotes learning; • delivers virtual library services, which can be accessed from home; • delivers corporate services; • supports internal and external communication; and • provides data which is essential to governance. e3 is the proposed mission critical programme to ensure Libraries NI has the necessary ICT infrastructure and services to support the delivery of library services beyond the end of the current service provision contract (e2). Further information on the contract requirements and the procurement process are available in the Project Description and Requirements and the Information Memorandum.
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
48000000 - Software package and information systems
72253000 - Help-desk and support services
72212482 - Business intelligence software development services
72000000 - IT services: consulting, software development, Internet and support
79910000 - Management holdings services
30238000 - Library automation equipment
32320000 - Television and audio-visual equipment
72500000 - Computer-related services
64200000 - Telecommunications services
30213000 - Personal computers
72253200 - Systems support services
30230000 - Computer related equipment
48161000 - Library management system
72250000 - System and support services
48311100 - Document management system
72260000 - Software-related services
72320000 - Database services
50324100 - System maintenance services
72212517 - IT software development services
79800000 - Printing and related services
72212422 - Software development services suites
72227000 - Software integration consultancy services
79991000 - Stock-control services
32500000 - Telecommunications equipment and supplies
48810000 - Information systems
32400000 - Networks
72222300 - Information technology services
72230000 - Custom software development services
72268000 - Software supply services
Keywords
PC
desktop PC
home computer
office computer
workstation PC
multi-core PC
IT equipment
computer peripherals
desktop accessories
monitors
keyboards
mice
cables
computer gear
library automation equipment
book scanner
self-checkout kiosk
RFID library system
shelf management device
TV studio gear
broadcast systems
media production equipment
AV display hardware
presentation systems
professional video systems
multimedia consoles
educational AV kits
live-streaming gear
digital signage components
networks
communications networks
data networks
network infrastructure
connectivity systems
telecommunications equipment
telecom supplies
communication devices
network hardware
telecom gear
supply components
furniture
home furnishings
domestic appliances
office equipment
household products
interior fittings
non-lighting appliances
sanitary fittings
cleaning supplies
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
library management system software
library cataloging application
book circulation system
library database control software
DMS solution
document indexing tool
automated document capture
enterprise content management
audit-friendly document tracker
document lifecycle manager
collaborative document portal
paperless office system
regulated records management
scalable document infrastructure
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
information workflow system
data processing platform
knowledge management interface
transaction processing engine
automated decision system
BI interface module
content indexing engine
inter-system integration tool
reporting framework
enterprise data bus
patch management
configuration audit
performance tuning
log file cleanup
security hardening
registry optimization
disk health check
backup verification
system update schedule
maintenance reporting
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
integrated software suite development
modular application platforms
plugin architecture
API integration layers
multi-module coordination
shared authentication framework
unified UX design
multi-tenant setup
version control integration
suite installer
BI engine programming
OLAP cube development
insight modules
ETL pipelines
real-time analytics
dashboard UI
drill-down reporting
KPI visualization
data warehouse integration
predictive analytics module
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
integration architecture design
cross-platform interface planning
middleware advisory services
API orchestration strategies
system handshake protocol design
legacy system compatibility consulting
data exchange model alignment
service layer integration mapping
tailored software solution creation
bespoke application design
domain-specific coding
end-user feature customization
requirement-driven development
custom interface building
vertical application programming
specialized backend logic
industry-aligned solution delivery
end-to-end system services
IT support framework
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
database hosting
DBMS support
database maintenance
relational database services
database administration
structured data platforms
NoSQL services
SQL database support
enterprise database setup
database performance tuning
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
printing services
print production
document printing
commercial printing
digital printing
print finishing
printing consultancy
large-format printing
secure printing
print distribution
management holdings services
holding company management
portfolio oversight
corporate governance support
subsidiary coordination
financial holding operations
shareholder structure management
parent company services
inventory control
stock monitoring
warehouse tracking
stocktaking
inventory audits
goods tracking
material management
item scanning
reorder planning
supply control
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
