Awarded
Libraries NI - Provision of Managed IT Services under the e3 Project
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Descriptions
The e3 Project has been established to secure a strategic partner (SP) who will deliver modern and innovative IT services to Libraries NI. The project is focussed on delivering a strong working relationship between Libraries NI and the SP who can develop services that meet the needs of specific business areas and can integrate them into an overall corporate solution. Initially the requirement is to manage the legacy services for a period of time whilst planning and implementing new systems and services. It is envisaged this will entail a combined transition and transformation phase and it is essential that continuity of day to day library services is maintained throughout. The Contract will replace the current e2 contract and exit and transfer plans are in place to facilitate a smooth transition. There will be a technology refresh required at various points in the Contract and the SP will be asked to assist by providing expert input and evaluation of emerging technologies that could benefit the delivery of library services. Key to the objectives of e3 are: a) Public computer access b) Corporate desktop build, including peripherals c) Library Management System d) Cash Management System e) Self service functions including library management services and printing f) Virtual library service, including library management services g) Corporate services h) Effective management information and business intelligence systems to inform decision making These systems are deemed essential in conducting the business of LNI. In delivering its current scope of corporate and operational service requirements, Libraries NI utilises a range of IS/IT systems. Advances in technology continue to be a key factor in the drive to improve services, reduce costs and match levels of provision to the needs of customers. ICT is an essential and integral element of every aspect of the work of Libraries NI and is critical to ensuring that it can deliver its statutory duty ‘to provide a comprehensive and efficient public library service for persons living, working or studying in Northern Ireland’. Specifically ICT: • supports the purchase, management and lending of books and other resources across the Libraries NI network of 98 static libraries, as well as mobile libraries; • provides customers with access to high speed network provision, coupled with free Wi-Fi and access to computers in every static library which enables customers to access information and promotes learning; • delivers virtual library services, which can be accessed from home; • delivers corporate services; • supports internal and external communication; and • provides data which is essential to governance. e3 is the proposed mission critical programme to ensure Libraries NI has the necessary ICT infrastructure and services to support the delivery of library services beyond the end of the current service provision contract (e2). Further information on the contract requirements and the procurement process are available in the Project Description and Requirements and the Information Memorandum.
Timeline
Published Date :
Deadline :
Contract Start :
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Tender Regions
CPV Codes
48800000 - Information systems and servers
48000000 - Software package and information systems
72253000 - Help-desk and support services
72212482 - Business intelligence software development services
72000000 - IT services: consulting, software development, Internet and support
79910000 - Management holdings services
30238000 - Library automation equipment
32320000 - Television and audio-visual equipment
72500000 - Computer-related services
64200000 - Telecommunications services
30213000 - Personal computers
72253200 - Systems support services
30230000 - Computer related equipment
48161000 - Library management system
72250000 - System and support services
48311100 - Document management system
72260000 - Software-related services
72320000 - Database services
50324100 - System maintenance services
72212517 - IT software development services
79800000 - Printing and related services
72212422 - Software development services suites
72227000 - Software integration consultancy services
79991000 - Stock-control services
32500000 - Telecommunications equipment and supplies
48810000 - Information systems
32400000 - Networks
72222300 - Information technology services
72230000 - Custom software development services
72268000 - Software supply services
Keywords
monitors
mice
networks
PC
cable
multi-core PC
furniture
suite installer
inventory audits
reorder planning
workstation PC
IT consulting
IT equipment
keyboards
secure printing
insight modules
software sales
item scanning
web services
data networks
computer gear
goods tracking
desktop PC
print production
network support
home computer
cloud services
DMS solution
digital printing
stock monitoring
log file cleanup
book scanner
supply control
TV studio gear
office equipment
NoSQL services
print finishing
telecom gear
patch management
IT asset support
home furnishings
dashboard UI
network hardware
DBMS support
database hosting
ETL pipelines
telecom supplies
IT systems
office computer
IT outsourcing
stocktaking
supply components
platform module coding
IT operations management
system provisioning
tech assistance packages
network infrastructure
paperless office system
integration adapters
educational AV kits
communication devices
computer peripherals
help desk support
24/7 user assistance
software development
cybersecurity support
KPI visualization
system monitoring
registry optimization
platform support modules
user manual creation
IT application supply
print distribution
interior fittings
IP telephony provision
enterprise data bus
OLAP cube development
database administration
document printing
client-server middleware
multi-tenant setup
large-format printing
BI engine programming
application maintenance
workstation management
IT lifecycle support
AV display hardware
API integration layers
system update schedule
full-cycle IT support
book circulation system
domestic appliances
warehouse tracking
service request handling
live-streaming gear
content indexing engine
IT backup services
endpoint management
managed systems support
integration planning
version upgrade support
server-side logic design
communication network
desktop accessories
performance tuning
printing consultancy
material management
real-time analytics
server uptime monitoring
software distribution
data processing platform
server lifecycle manager
digital solutions
configuration audit
help desk services
enterprise software
digital transformation
SQL database support
drill-down reporting
commercial printing
disk health check
leased line service
non-lighting appliances
IT toolchain development
technical support
maintenance reporting
database maintenance
cleaning supplies
application software
OS assistance services
connectivity systems
multi-tier helpdesk
document indexing tool
training and onboarding
security hardening
network administration
reporting framework
licensed software supply
RFID library system
off-the-shelf software
API gateway creation
system integration
presentation systems
inventory control
deployment assistance
unified UX design
domain-specific coding
software customization
user support ticketing
printing services
multimedia consoles
system deployment suite
server management
incident logging system
telecom traffic routing
remote IT support
shelf management device
self-checkout kiosk
IT support framework
plugin architecture
backup verification
packaged applications
portfolio oversight
user support coverage
service desk operations
subsidiary coordination
software licensing
parent company services
household products
BI interface module
broadcast systems
sanitary fittings
service layer integration mapping
telecom carrier operations
shared authentication framework
technical troubleshooting interface
server provisioning engine
document lifecycle manager
data transmission service
telecom network operations
IT infrastructure management
system architecture modules
inter-system integration tool
API orchestration strategies
data center orchestration tool
modular application platforms
cross-platform interface planning
corporate governance support
industry-aligned solution delivery
packaged software delivery
high-availability system platform
management holdings services
structured data platforms
system lifecycle administration
telecom infrastructure management
financial holding operations
broadband connectivity service
integration architecture design
automated document capture
media production equipment
service monitoring dashboard
database performance tuning
infrastructure maintenance
network voice/data service
computer utility coordination
regulated records management
relational database services
enterprise content management
general computing assistance
system handshake protocol design
end-to-end system services
data warehouse integration
integrated software suite development
library automation equipment
support team coordination
on-premise system support
infrastructure troubleshooting
enterprise information platform
custom interface building
multi-module coordination
software lifecycle guidance
server virtualization manager
requirement-driven development
professional video systems
specialized backend logic
commercial software solutions
version control integration
enterprise database setup
library management system software
shareholder structure management
information workflow system
library database control software
tech writing and documentation
enterprise IT module programming
server infrastructure management
end-user feature customization
software package and information systems
enterprise software provision
automated decision system
backend scalability support
remote diagnostics services
issue resolution workflow
vertical application programming
knowledge management interface
digital service provisioning
library cataloging application
middleware advisory services
legacy system compatibility consulting
predictive analytics module
digital software products
backend service development
software maintenance workflows
bespoke application design
digital signage components
audit-friendly document tracker
transaction processing engine
platform migration services
integrated system operations
reactive and proactive IT services
data exchange model alignment
patch application support
telecommunications equipment
microservices implementation
integrated tech solutions
holding company management
voice communication provision
collaborative document portal
scalable document infrastructure
tailored software solution creation
technology operations assistance
Workflows
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Buyer Information
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