Maintenance of Corporate Telephone Network.

Descriptions

South Lanarkshire Council's Information Technology Services function provides centralised IT services to its Resources, the Lanarkshire Joint Valuation Board and the South Lanarkshire Leisure and Culture Ltd.The Council's corporate telephone network supports desk-to-desk dialling and in and outbound access to/from the public telephone network for approximately 4 600 extensions across 12 sites served by Siemens iSDX private branch exchanges of small, medium and large scale. These systems are nearing end of life and a programme of work to replace them is underway; an additional 1 400 extensions are currently delivered via Cisco Systems VoIP technologies.However, the Council wishes to ensure the on-going availability and operation of the legacy iSDX systems for a period of up to 3 years from April 2015, and so intends to appoint a suitably accredited, experienced and capable partner for maintenance services.The appointed contractor will be responsible for delivering the following services:— A tailored break fix maintenance service to an agreed Service Level for response and resolution of faults on the Council's iSDX systems, associated interface modules, power supplies and battery backup— Secure remote monitoring of system alarms and proactive response to service outages, including the reporting and management of outages on connected third party services (inter-site private circuits, PSTN trunks, fixed-to-mobile integration);— Supply of system modules, processors and accessories;— Maintenance of system software, including the identification and application of applicable patches provided by the manufacturer;— Proactive system inspection and reporting of required remedial actions, including Health and Safety compliance issues;— Service management reporting — contract activities, service level compliance, change controls, H&S exceptions etc.;— Consultancy and engineering assistance in the development of services delivered from the corporate telephone network;— Electronic billing of maintenance and supply services.The scope of the maintenance service is subject to changes to the Council's business priorities and funding and its value will reduce over the term of the contract as the iSDX systems are decommissioned.The Council has identified a maximum budget of 58 000 GBP per annum for the contract, the value of which over the 3 year period is estimated to be 160 000 GBP. However, these values are purely indicative and should not be interpreted as a guarantee of actual contract value.