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Melin Homes - Out-of-Hours Contact Centre Support 2022
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Descriptions
Melin Homes wishes to enter a contract to offer a single source solution to meet all our Out of our customer service needs.We require an out of hours call monitoring service that would operate on our behalf between the hours of 17:00pm and 08:00am Monday to Friday and 24/7 Saturday’s, Sunday’s, and Bank Holidays. in addition to this we would also require cover for any training days and corporate events (dates would be provided in advance).We would require information to be taken over the phone from our tenants and our protocols around repair diagnostics to be followed in addition to other emergency procedures including fire and flood etcNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122166.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Timeline
Published Date :
Deadline :
Contract Start :
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Tender Regions
CPV Codes
48814400 - Clinical information system
48000000 - Software package and information systems
70333000 - Housing services
72253000 - Help-desk and support services
98513310 - Home-help services
79512000 - Call centre
48814200 - Patient-administration system
75123000 - Administrative housing services
79342300 - Customer services
72253100 - Help-desk services
48517000 - IT software package
79622000 - Supply services of domestic help personnel
Keywords
customer care
CRM calls
client support
in-home support
errand running
mobility help
client relations
service desk
IT systems
bed occupancy tracker
inbound/outbound calls
social housing support
medication reminders
customer support panels
IT service desk software
24/7 user assistance
customer interaction
patch management utility
residential estate care
multi-channel support
admissions dashboard
housing management
helpdesk call centre
domicile management
grocery shopping support
lab results integration
state property services
IT workflow engine
tenancy records handling
enterprise IT toolset
test ordering module
network management suite
service request handling
domestic help supply
inpatient flow optimizer
live chat help modules
IT asset inventory
housing unit services
decision support alert
clinical order entry
digital solutions
help desk services
enterprise software
hospital admission tool
visit history log
rental administration
clinician dashboard
call handling services
call queue management
telemarketing operations
application software
multi-tier helpdesk
housing maintenance
domestic worker hiring
meal prep assistance
clinical pathway manager
system utilities bundle
consumer assistance
companionship visits
user support ticketing
personal hygiene aid
call logging tools
call centre services
home assistance staff
light housekeeping
laundry assistance
incident logging system
tenant support services
household aide services
remote IT support
packaged applications
after-sales support
rent assistance programs
customer services
technical troubleshooting interface
issue resolution scripting
housekeeping staff supply
medication reconciliation
patient scheduling system
customer contact management
help interface development
public housing management
in-home support personnel
support team coordination
technical support channels
discharge planning manager
multilingual help features
infrastructure monitoring platform
household staff provision
software package and information systems
outpatient registration app
property registry services
issue resolution workflow
systems automation package
government housing development
radiology report interface
real-time user assistance
patient monitoring integration
service experience management
urban residential planning
housing occupancy support
patient billing integration
patient demographic registry
clinical documentation tool
residential accommodation services
contact centre operations
housing benefit administration
housing allocation oversight
dwelling facility services
configuration deployment tool
Workflows
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Details
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Buyer Information
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