Closed
Melin Homes - Out-of-Hours Contact Centre Support 2022
Descriptions
Melin Homes wishes to enter a contract to offer a single source solution to meet all our Out of our customer service needs.We require an out of hours call monitoring service that would operate on our behalf between the hours of 17:00pm and 08:00am Monday to Friday and 24/7 Saturday’s, Sunday’s, and Bank Holidays. in addition to this we would also require cover for any training days and corporate events (dates would be provided in advance).We would require information to be taken over the phone from our tenants and our protocols around repair diagnostics to be followed in addition to other emergency procedures including fire and flood etcNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122166.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Timeline
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Tender Regions
CPV Codes
48814400 - Clinical information system
48000000 - Software package and information systems
70333000 - Housing services
72253000 - Help-desk and support services
98513310 - Home-help services
79512000 - Call centre
48814200 - Patient-administration system
75123000 - Administrative housing services
79342300 - Customer services
72253100 - Help-desk services
48517000 - IT software package
79622000 - Supply services of domestic help personnel
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
hospital admission tool
patient scheduling system
discharge planning manager
bed occupancy tracker
admissions dashboard
patient demographic registry
outpatient registration app
patient billing integration
visit history log
inpatient flow optimizer
lab results integration
clinical order entry
radiology report interface
clinician dashboard
decision support alert
patient monitoring integration
clinical documentation tool
test ordering module
clinical pathway manager
medication reconciliation
housing management
residential accommodation services
tenant support services
rental administration
housing maintenance
dwelling facility services
residential estate care
housing occupancy support
housing unit services
domicile management
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
real-time user assistance
issue resolution scripting
help interface development
call logging tools
customer support panels
live chat help modules
technical support channels
multilingual help features
public housing management
housing allocation oversight
property registry services
rent assistance programs
government housing development
urban residential planning
housing benefit administration
social housing support
tenancy records handling
state property services
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
domestic help supply
household staff provision
home assistance staff
domestic worker hiring
in-home support personnel
housekeeping staff supply
household aide services
grocery shopping support
meal prep assistance
medication reminders
mobility help
personal hygiene aid
light housekeeping
companionship visits
laundry assistance
errand running
in-home support
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
