Closed
Melin Homes - Out-of-Hours Contact Centre Support 2022
Descriptions
Melin Homes wishes to enter a contract to offer a single source solution to meet all our Out of our customer service needs.We require an out of hours call monitoring service that would operate on our behalf between the hours of 17:00pm and 08:00am Monday to Friday and 24/7 Saturday’s, Sunday’s, and Bank Holidays. in addition to this we would also require cover for any training days and corporate events (dates would be provided in advance).We would require information to be taken over the phone from our tenants and our protocols around repair diagnostics to be followed in addition to other emergency procedures including fire and flood etcNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122166.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Timeline
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Tender Regions
CPV Codes
48814400 - Clinical information system
48000000 - Software package and information systems
70333000 - Housing services
72253000 - Help-desk and support services
98513310 - Home-help services
79512000 - Call centre
48814200 - Patient-administration system
75123000 - Administrative housing services
79342300 - Customer services
72253100 - Help-desk services
48517000 - IT software package
79622000 - Supply services of domestic help personnel
Keywords
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
