Closed
Melin Homes - Out-of-Hours Contact Centre Support 2022
Descriptions
Melin Homes wishes to enter a contract to offer a single source solution to meet all our Out of our customer service needs.We require an out of hours call monitoring service that would operate on our behalf between the hours of 17:00pm and 08:00am Monday to Friday and 24/7 Saturday’s, Sunday’s, and Bank Holidays. in addition to this we would also require cover for any training days and corporate events (dates would be provided in advance).We would require information to be taken over the phone from our tenants and our protocols around repair diagnostics to be followed in addition to other emergency procedures including fire and flood etcNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122166.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Timeline
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Tender Regions
Wales
CPV Codes
48517000 - IT software package.
72253100 - Help-desk services.
70333000 - Housing services.
72253000 - Help-desk and support services.
79342300 - Customer services.
75123000 - Administrative housing services.
48814400 - Clinical information system.
79622000 - Supply services of domestic help personnel.
48000000 - Software package and information systems.
79512000 - Call centre.
98513310 - Home-help services.
48814200 - Patient-administration system.
Tenderbase Categories
Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics
IT / ITES / Networking and Internet Software Development Services/Business Software Development Services/ Miscellaneous Software Development Services /Custom Software Development Services/Computer Rel
Travel and Accomodation/ Hotel/Travel Agency/Real Estate/Rental and Sale// Architectural and Related Services
IT / ITES / Networking and Internet Software Development Services/Business Software Development Services/ Miscellaneous Software Development Services /Custom Software Development Services/Computer Rel
Advertising and Office Services/Publishing Services/ Recruitment Services/ Investigation and Security Services/ Exhibition Fair and Organisation Services
Public Services/ Market Research Services/ Social Work and Related Services/ Sewage and Refuse Services
Database/Operating System/Utility/Miscellaneous Software
Advertising and Office Services/Publishing Services/ Recruitment Services/ Investigation and Security Services/ Exhibition Fair and Organisation Services
Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics
Advertising and Office Services/Publishing Services/ Recruitment Services/ Investigation and Security Services/ Exhibition Fair and Organisation Services
Other Services
Database/Operating System/Utility/Miscellaneous Software
Workflows
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Possible Competitors
1 Possible Competitors
