Awarded
MHC/DSS/19/009 - Arrangement Register, Case Management System and associated technology required to operationalise the Decision Support Service (DSS)
Descriptions
The Decision Support Service (DSS) is a new statutory office within the Mental Health Commission (MHC), created by the Assisted Decision-Making (Capacity) Act 2015 (‘the 2015 Act’, ‘the Act’). The DSS needs to be in a position to regulate, support and monitor the services delivered under the 2015 Act in order to ensure that the needs and rights of the relevant person are respected and upheld. The Mental Health Commission (MHC) proposes to award a contract for the design, development, testing and support of ICT systems required to support the operationalisation of the Decision Support Service (DSS). This includes:•Software to support system requirements•Implementation of all ICT systems and services to support the activities of the DSS•Implementation of a secure integration platform The DSS would like to identify and implement an Arrangements Register, Online Portal and Case Management System and which is robust, scalable, futureproofed and easy-to-use. The proposed system will be used to control, supervise, monitor and report on decision-making arrangements and to investigate and adjudicate on complaints.The DSS has a strong commitment to providing accessible, self-service, user-friendly capabilities to all users of its service. Critical to the design of the ICT system is the adoption of a Digital First Approach and the use of modern implementation techniques. Given the personal nature of data held, the highest standards of data security, assurance and support will be required.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72220000 - Systems and technical consultancy services
72000000 - IT services: consulting, software development, Internet and support
48610000 - Database systems
72211000 - Programming services of systems and user software
48218000 - License management software package
48900000 - Miscellaneous software package and computer systems
72253200 - Systems support services
72416000 - Application service providers
48311100 - Document management system
72246000 - Systems consultancy services
30211400 - Computer configurations
72212517 - IT software development services
Keywords
system configuration
prebuilt PC configuration
server setup
computer bundle
IT package
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
license management software
software compliance tool
license tracking system
digital rights management solution
DMS solution
document indexing tool
automated document capture
enterprise content management
audit-friendly document tracker
document lifecycle manager
collaborative document portal
paperless office system
regulated records management
scalable document infrastructure
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
relational database system
SQL server platform
NoSQL database engine
high‑availability database cluster
data replication system
enterprise DBMS
database analytics engine
transactional database system
geodatabase platform
distributed database software
software bundle installer
integrated IT solution
diverse application suite
bespoke systems package
multi-purpose software toolkit
turnkey IT system
mixed-license software
cross-platform system bundle
vendor-neutral software pack
contract-based software set
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
system software programming
user interface development
middleware development
systems integration programming
backend engineering
user software design
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
system architecture analysis
technical advisory
solution feasibility studies
performance optimization
technical risk assessment
systems integration advice
IT infrastructure review
scalability consulting
technical requirement definition
systems audit
IT systems advisory
infrastructure assessment
integration strategy design
systems modernization consulting
platform compatibility analysis
architecture blueprint planning
system lifecycle guidance
capacity planning
enterprise IT evaluation
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
application hosting services
SaaS platforms
cloud application delivery
on-demand app services
managed software hosting
enterprise app solutions
subscription-based software
web app hosting
hosted business applications
remote application delivery
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
