Awarded
Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support
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Descriptions
The introduction of an improved CRM will enhance service delivery to all external and internal customers and will mitigate reputational risks to the Department. CRM will enhance customer service, in the following ways:•Enhanced integration of syste ....see more
Timeline
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Tender Regions
CPV Codes
32571000 - Communications infrastructure
79512000 - Call centre
30211300 - Computer platforms
48218000 - License management software package
48900000 - Miscellaneous software package and computer systems
72212218 - License management software development services
79342300 - Customer services
30211400 - Computer configurations
72212445 - Customer Relation Management software development services
32573000 - Communications control system
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