Awarded
Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support
Descriptions
The introduction of an improved CRM will enhance service delivery to all external and internal customers and will mitigate reputational risks to the Department. CRM will enhance customer service, in the following ways:•Enhanced integration of syste ....see more
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
30211300 - Computer platforms
79512000 - Call centre
72212218 - License management software development services
48900000 - Miscellaneous software package and computer systems
32573000 - Communications control system
32571000 - Communications infrastructure
48218000 - License management software package
72200000 - Software programming and consultancy services
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
30211400 - Computer configurations
79342300 - Customer services
Workflows
Status :
Details
Buyer Information
Procurement Contact
Name :
Phone :
Email :
