Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support
Tender
Published: 19th Apr 2023
AI Tender Brief
Building maintenance and minor civil engineering works across the Lisburn and Castlereagh City Council area.
Description
The introduction of an improved CRM will enhance service delivery to all external and internal customers and will mitigate reputational risks to the Department. CRM will enhance customer service, in the following ways:•Enhanced integration of systems ....see more
Procurement Timeline
Requirements
Key requirements
- Building maintenance services
- Minor civil engineering works
- Compliance with submission requirements
- Submission via the stated procurement process
Classification
30211300
Computer platforms
79512000
Call centre
72212218
License management software development services
48900000
Miscellaneous software package and computer systems
32573000
Communications control system
32571000
Communications infrastructure
48218000
License management software package
72200000
Software programming and consultancy services
48445000
Customer Relation Management software package
72212445
Customer Relation Management software development services
30211400
Computer configurations
79342300
Customer services
Tender Awarded Details
5 Suppliers found for this tender.
Tender Lots
View the lot information for this tender, if available.
Tender Attachments
No tender documents are currently available.
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How to Participate
Submission method
eTenders NI Portal
Deadline
27th Sep 2022
Procedure
2. Open Procedure (OJEU)
Enquiries
Via eTendersNI Portal
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