Awarded
Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits
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Descriptions
The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. Applications for the service will be through a web-based front-end portal which:•Allows applicants (employers or employees) to apply for an employment permit or renewal of a permit•Is easy to use and helps an applicant through the process of applying for a permit•Allows the applicant to upload supporting attachments•Checks an application and attachments using a rules-based process, with meaningful error messages and rejection of incomplete or incorrect applications•Allows for card payment and refund•Allows the applicant to check the status of their application(s)•Allows the upload of further documentation•Is fully secure from both a cyber perspective and in protecting the data of applicants. The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
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Tender Regions
CPV Codes
72262000 - Software development services
72000000 - IT services: consulting, software development, Internet and support
72212920 - Office automation software development services
72212517 - IT software development services
72212445 - Customer Relation Management software development services
Keywords
IT consulting
codebase design
web services
network support
cloud services
template engines
IT outsourcing
macro scripting features
platform module coding
integration adapters
forms automation systems
software development
cybersecurity support
personalization engine
application maintenance
full-stack programming
sales pipeline software
CRM API integration
server-side logic design
help desk services
digital transformation
IT toolchain development
technical support
agile development cycles
email automation scripts
lead-to-cash integration
API gateway creation
system integration
feedback loop modules
software customization
CRM platform development
document generation modules
IT infrastructure management
system architecture modules
calendar integration tools
version-controlled coding workflows
document workflow tracking
customer interaction module
bulk messaging integration
frontend interface programming
workflow automation tools
contact analytics dashboards
customer support ticketing
enterprise IT module programming
backend scalability support
application logic creation
backend service development
campaign management features
office productivity macros
microservices implementation
backend system structuring
Tender Lot Details & Award Criteria
1 Tender Lots
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