Awarded
Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits
Descriptions
The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. Applications for the service will be through a web-based front-end portal which:•Allows applicants (employers or employees) to apply for an employment permit or renewal of a permit•Is easy to use and helps an applicant through the process of applying for a permit•Allows the applicant to upload supporting attachments•Checks an application and attachments using a rules-based process, with meaningful error messages and rejection of incomplete or incorrect applications•Allows for card payment and refund•Allows the applicant to check the status of their application(s)•Allows the upload of further documentation•Is fully secure from both a cyber perspective and in protecting the data of applicants. The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
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Tender Regions
CPV Codes
72262000 - Software development services
72000000 - IT services: consulting, software development, Internet and support
72212920 - Office automation software development services
72212517 - IT software development services
72212445 - Customer Relation Management software development services
Keywords
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
workflow automation tools
document generation modules
macro scripting features
forms automation systems
template engines
bulk messaging integration
document workflow tracking
email automation scripts
calendar integration tools
office productivity macros
codebase design
application logic creation
full-stack programming
agile development cycles
backend system structuring
frontend interface programming
version-controlled coding workflows
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
