Closed
Migrant Help Contact Centre Solution
Descriptions
Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports. The contract term will be for a 3 year initial period, with the option to extend for an additional year.
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Tender Regions
CPV Codes
79512000 - Call centre
Keywords
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
