Open Closing in a 11 days
Moulton College ICT Managed Service
Descriptions
The College currently operates a hybrid ICT support model with the day-to-day end-user support service being delivered in-house. This service is supplemented by third-party specialist providers covering areas such as IT Infrastructure services and security services. The College has no definitive view on whether a future solution should remain hybrid or whether a single managed service provider approach would be better. Prior to developing the full scope for that procurement, the College seeks to engage with suitably qualified organisations to understand what the managed service landscape can offer in terms of meeting the College's needs. The College is keen to explore the full range of delivery models available. The College wishes to hear from any organisation that believes it has an offering that would be of interest. Further information is available on the Delta esourcing procurement portal. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Northamptonshire:-System-and-support-services./A86Q4E6VS2 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/A86Q4E6VS2
Timeline
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Tender Regions
CPV Codes
72611000 - Technical computer support services
72253000 - Help-desk and support services
72261000 - Software support services
72253200 - Systems support services
72250000 - System and support services
Keywords
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
