MS Dynamics CRM Development and Support Partner

Descriptions

Anchor Hanover are the largest provider of specialist Housing and Care for older people in England. We are run "not-for-profit", with a strong balance sheet. We have over 1,700 sites in England including 114 Care homes. We provide 54,000 older people with homes including over 5,000 people in our residential care properties. We look to the future, with an ambitious plan to build 5,700 new homes over the next 10 years. We have developed a technology foundation based on Microsoft's hosted services that delivers a customer and colleague portal. We have introduced Agile and DevOps methodologies during this implementation and intend to continue to use these methods to further develop additional features and capabilities on this platform. In addition, we have implemented a Data Lake using standard Microsoft Azure technologies. This is being used to consolidate data from several sources allowing us gain insights through all our data in a single consistent way. Anchor requires the services of technology partner that is experienced in the design, implementation and support of CRM solutions using Microsoft Dynamics. We are looking to go to market for a Dynamics CRM Development partner to work alongside our internal Software Development, Dev Ops, QA, and Data Engineering teams to deliver on defined pieces of work within fixed time frames and set deliverables against either a fixed price or time and materials contract. The same organisation should be able to provide ongoing support and maintenance under a managed service statement of works with associated SLA's etc. The first deliverable from this partnership will be a Case Management process and workflow within Dynamics serving Anchor's Customer Centre addressing Housing Complaints and Anti-Social Behaviour. It is anticipated this will be a 3+1+1 year contract. Total value is unknown at this stage and will depend on the deliverables for each project.