Multi-Sourcing of Horizon IT Services

Descriptions

This is a single Procurement consisting of two Lots: Lot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies. Responsible for: - take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); - be responsible for maintaining and supporting IT infrastructure within the data centre; - manage bespoke applications and integrations; - stabilise the current Horizon Services; and - execute key transformations such as cloud migration. Lot 2 COTS - EPOS - Transformation of POL's technology using COTS software. Responsible for: - cloud hosted and be a consumption and/or flexible based eCommerce service; - use event-driven microservice architecture using standards based integration (API) and industry recognised core service; - include a structured data layer or open standards integration to other COTS data platforms; and - be a modular service structure that includes: i. journey engine; ii. point of sale (POS), EPOS & mobile POS services; iii. customer engagement & insights; iv. retail and/or retail POS integration; v. counter solutions; and vi. options for pick up and drop off, and self-service kiosks.