Descriptions
Transport for Wales (TfW) seeks a supplier to design and implement a comprehensive mystery shopper programme to evaluate customer experience across its network. The programme will assess key aspects of customer experience at stations/terminals, onboard, and for passengers with accessibility needs.
Timeline
Published Date :
12th May 2025
2 days ago
Deadline :
9th Jun 2025
in a 26 days
Contract Start :
31st Aug 2025
Contract End :
31st Aug 2028
Tender Regions
CPV Codes
79310000 - Market research services
60210000 - Public transport services by railways
Tender Lot Details
1 Tender Lot
Workflows
Status :
Open
Assign to :
Tender Progress :
Details
Notice Type :
Open opportunity
Tender Identifier :
IT-378-246-T: 2024 - 001
TenderBase ID :
310724019
Low Value :
£100K
High Value :
£1000K
Region :
North Region
Attachments :
Buyer Information
Address :
Liverpool Merseyside , Merseyside , L13 0BQ
Website :
N/A
Procurement Contact
Name :
Tina Smith
Designation :
Chief Executive Officer
Phone :
0151 252 3243
Email :
tina.smith@shared-ed.ac.uk
Possible Competitors
1 Possible Competitors
