National Roadside Repair and Recovery (NRRRC)

Descriptions

It was decided in 1998 that a contracted service was required to provide roadside repair and

recovery for MOD owned and registered vehicles due to existing military recovery facilities being

unable to deliver the required level of support across the national networks in Germany and the UK

within 2-4 hours of the recovery request. There was also no capacity or capability to deliver the

service across the rest of Europe and North Africa, which remains the case due to the geographic

disposition of military Units holding recovery assets.

The fundamental requirement is for the provision of a roadside repair and recovery service

for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within

set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year.

The key requirements include, but not limited to:

:

a. A roadside assistance service in the event of a break down or Road Traffic Incident

(RTI) on the public highway.

b. A full service must be available 24 hours a day, for 365 days of the year (366 in the

event of a Leap Year).

c. The service must be available in the United Kingdom (includes Scottish Islands, and

Northern Ireland), Europe and extend to Morocco in North Africa.

d. Roadside repair.

e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply

and fitting.

f. Vehicle recovery