Awarded
NCBI Smart Hub - Design & Development of the NCBI Smart Hub
Descriptions
NCBI’s vision is for people who are blind and vision-impaired to have the same opportunities, rights, and choices as others to fully participate in society.To support the further enhancement of our technology NCBI is issuing this RFP to relevant development and technology companies to develop a new Smart Hub which will deliver content and provide access to NCBI services to our Service Users (SUs). This Smart Hub will utilise Amazon Alexa Skills and Google Assistant Actions to access NCBI services, content and facilitate VoIP communications between service users and NCBI.
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Tender Regions
CPV Codes
72262000 - Software development services
72000000 - IT services: consulting, software development, Internet and support
48512000 - Interactive voice response software package
72263000 - Software implementation services
72212517 - IT software development services
72212314 - Voice recognition software development services
48211000 - Platform interconnectivity software package
72212512 - Interactive voice response software development services
Keywords
platform interconnectivity software
middleware
integration layer application
system bridge tools
IVR call routing system
voice menu software
telephony automation tool
speech-prompting engine
caller input interpreter
DTMF response system
self-service phone system
voice script designer
outbound call workflow
call reporting module
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
voice recognition
speech-to-text modules
acoustic model tuning
voice command integration
speaker identification
noise-cancellation interface
real-time transcription APIs
language model adaptation
IVR system programming
telephony menu flow design
voice prompt scripting
DTMF signal detection
call routing logic
speech recognition integration
call queue management
dynamic prompt generation
voicemail system coding
voice analytics module
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
codebase design
application logic creation
full-stack programming
agile development cycles
backend system structuring
frontend interface programming
version-controlled coding workflows
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
