Awarded
NCBI Smart Hub - Design & Development of the NCBI Smart Hub
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Descriptions
NCBI’s vision is for people who are blind and vision-impaired to have the same opportunities, rights, and choices as others to fully participate in society.To support the further enhancement of our technology NCBI is issuing this RFP to relevant development and technology companies to develop a new Smart Hub which will deliver content and provide access to NCBI services to our Service Users (SUs). This Smart Hub will utilise Amazon Alexa Skills and Google Assistant Actions to access NCBI services, content and facilitate VoIP communications between service users and NCBI.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
72262000 - Software development services
72000000 - IT services: consulting, software development, Internet and support
48512000 - Interactive voice response software package
72263000 - Software implementation services
72212517 - IT software development services
72212314 - Voice recognition software development services
48211000 - Platform interconnectivity software package
72212512 - Interactive voice response software development services
Keywords
IT consulting
codebase design
web services
middleware
network support
rollout planning
cloud services
IT outsourcing
voice prompt scripting
platform module coding
DTMF signal detection
integration adapters
voice recognition
software development
cybersecurity support
IVR call routing system
voice menu software
application maintenance
full-stack programming
feature enablement setup
DTMF response system
deployment scripting
server-side logic design
voice analytics module
system bridge tools
speech-prompting engine
caller input interpreter
help desk services
digital transformation
speech-to-text modules
call routing logic
call queue management
IT toolchain development
technical support
outbound call workflow
voice script designer
agile development cycles
acoustic model tuning
API gateway creation
system integration
software customization
voicemail system coding
IVR system programming
call reporting module
speaker identification
IT infrastructure management
system architecture modules
integration layer application
language model adaptation
version-controlled coding workflows
noise-cancellation interface
post-install configuration
frontend interface programming
change management assistance
speech recognition integration
dynamic prompt generation
enterprise IT module programming
voice command integration
self-service phone system
real-time transcription APIs
backend scalability support
integration with existing systems
application logic creation
implementation success tracking
telephony menu flow design
backend service development
platform interconnectivity software
microservices implementation
telephony automation tool
backend system structuring
Tender Lot Details & Award Criteria
1 Tender Lots
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