Open Closing in a 13 days
New Build Customer Journey Experience Solutions
Descriptions
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=974280554
Timeline
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Tender Regions
CPV Codes
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79410000 - Business and management consultancy services
73220000 - Development consultancy services
79416200 - Public relations consultancy services
79415200 - Design consultancy services
72224000 - Project management consultancy services
Keywords
project governance design
PMO setup
stakeholder management planning
schedule optimization
risk management consulting
resource allocation planning
budget planning
critical path analysis
project health assessment
performance monitoring
technical development advice
innovation process guidance
production optimization
prototype consulting
engineering strategy
lifecycle analysis
process development planning
industrial growth strategy
design refinement
tech transformation consulting
business services
legal services
marketing consulting
recruitment services
printing services
security services
corporate support
professional services
advisory services
office support
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
design consultancy services
product design advice
industrial design consulting
aesthetic design support
UX/UI consultancy
design thinking facilitation
design concept advice
creative design services
prototype design consulting
design strategy support
public relations consultancy
PR advisory
reputation strategy guidance
stakeholder communications consulting
media strategy advice
communications planning consultancy
corporate messaging support
brand communications counsel
PR policy advice
strategic PR guidance
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
