Awarded
NEW Devon CCG — Integrated Urgent Care (NHS 111, Clinical Hib and GP Out of Hours) Services.
Descriptions
Northern, Eastern and Western Devon and South Devon and Torbay clinical commissioning groups are working in partnership to procure integrated urgent care services for residents and visitors to Devon. The specification relies upon some key national documents which underpin the local aspirations.The procurement is driven by the need to re-procure a new NHS 111 service and GP out of hours service for Devon, but the opportunities this offers to the commissioners and the community in providing joined up care are many. The 2 CCG's are seeking a provider or providers who will work well as part of a wider urgent care system, have a track record in innovation and can drive system change. Bidders should be able to offer a single provider or a lead accountable provider arrangement to offer 111 telephony, clinical hub and out of hours services.The services are required in accordance with:www.england.nhs.uk/wp-content/uploads/2015/10/integrtd-urgnt-care-comms-standrds-oct15.pdfThe critical successes factors that the CCG's will be expecting to achieve through procurement are, an integrated urgent care service:— Which contributes to the CCG wide target to reduce avoidable admissions to hospital in a sustainable way (linked with the current Better Care Fund — BCF headline outcomes).— Which supports the system wide achievement of national emergency care targets for the NHS.— Which delivers consistency of response for people and equitable access to NHS services, based on need and where possible reduces the number of access points from which to receive urgent care.— Which values and contributes to a culture of self- help and personal knowledge. It reduces dependency and avoids paternalistic responses to the public.— With sufficient capacity to be able to meet predictable demand and surges in demand.— With a robust and demonstrable clinical integration and governance process between the various providers who form part of the service and with key members of the system, especially emergency departments, 999 and complex care teams.— Which ensures that the best practice in urgent care is provided for patients.— Which must be able to demonstrate that they provide a good service for patients and those patients express satisfaction with the service they receive and can demonstrate an increasing confidence in the offer.— That is able to stay within its' allocated budget and demonstrate their ability to reduce spend in 999 and emergency department services. The service must be able to demonstrate value for money.
Timeline
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Tender Regions
CPV Codes
85323000 - Community health services
85000000 - Health and social work services
79512000 - Call centre
85120000 - Medical practice and related services
64200000 - Telecommunications services
85141200 - Services provided by nurses
85141000 - Services provided by medical personnel
85100000 - Health services
85141220 - Advisory services provided by nurses
85312310 - Guidance services
Keywords
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
healthcare provision
social care services
patient support
community health work
welfare services
rehabilitation support
clinical outreach
public health social services
social assistance programs
integrated healthcare delivery
medical services
clinical healthcare
hospitalization
outpatient care
specialist consultations
diagnostic services
therapeutic treatments
patient care provision
preventive health services
health assessments
medical practice services
clinic operations
medical office administration
primary care functions
physician services
outpatient management
clinic support services
healthcare consultation
clinic staffing
medical staffing
nurse services
physician support
clinical personnel supply
doctor visits
healthcare staff deployment
medical staff provision
clinical duty services
medical resource staffing
healthcare professional supply
nursing care
inpatient nursing
home nursing visits
patient nursing support
clinical nursing
community nursing
nursing assessments
wound care nursing
nurse-led clinics
palliative nursing
nursing consultation
healthcare advice by nurses
patient education nursing
clinical guidance nursing
community nurse advice
preventive care nursing
home health consultation
nurse-led health coaching
tele-nurse support
nurse advisory services
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
public health outreach
health education programmes
immunisation clinics
primary care outreach
community wellness
mobile health units
local health promotion
healthcare access services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
