Awarded
NEW Devon CCG — Integrated Urgent Care (NHS 111, Clinical Hib and GP Out of Hours) Services.
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Descriptions
Northern, Eastern and Western Devon and South Devon and Torbay clinical commissioning groups are working in partnership to procure integrated urgent care services for residents and visitors to Devon. The specification relies upon some key national documents which underpin the local aspirations.The procurement is driven by the need to re-procure a new NHS 111 service and GP out of hours service for Devon, but the opportunities this offers to the commissioners and the community in providing joined up care are many. The 2 CCG's are seeking a provider or providers who will work well as part of a wider urgent care system, have a track record in innovation and can drive system change. Bidders should be able to offer a single provider or a lead accountable provider arrangement to offer 111 telephony, clinical hub and out of hours services.The services are required in accordance with:www.england.nhs.uk/wp-content/uploads/2015/10/integrtd-urgnt-care-comms-standrds-oct15.pdfThe critical successes factors that the CCG's will be expecting to achieve through procurement are, an integrated urgent care service:— Which contributes to the CCG wide target to reduce avoidable admissions to hospital in a sustainable way (linked with the current Better Care Fund — BCF headline outcomes).— Which supports the system wide achievement of national emergency care targets for the NHS.— Which delivers consistency of response for people and equitable access to NHS services, based on need and where possible reduces the number of access points from which to receive urgent care.— Which values and contributes to a culture of self- help and personal knowledge. It reduces dependency and avoids paternalistic responses to the public.— With sufficient capacity to be able to meet predictable demand and surges in demand.— With a robust and demonstrable clinical integration and governance process between the various providers who form part of the service and with key members of the system, especially emergency departments, 999 and complex care teams.— Which ensures that the best practice in urgent care is provided for patients.— Which must be able to demonstrate that they provide a good service for patients and those patients express satisfaction with the service they receive and can demonstrate an increasing confidence in the offer.— That is able to stay within its' allocated budget and demonstrate their ability to reduce spend in 999 and emergency department services. The service must be able to demonstrate value for money.
Timeline
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Tender Regions
CPV Codes
85323000 - Community health services
85000000 - Health and social work services
79512000 - Call centre
85120000 - Medical practice and related services
64200000 - Telecommunications services
85141200 - Services provided by nurses
85141000 - Services provided by medical personnel
85100000 - Health services
85141220 - Advisory services provided by nurses
85312310 - Guidance services
Keywords
medical staffing
CRM calls
nurse services
clinical nursing
welfare services
nursing care
clinic staffing
hospitalization
career guidance
doctor visits
outpatient care
medical services
patient support
life-stage guidance
inbound/outbound calls
patient care provision
primary care functions
social care services
preventive care nursing
clinical outreach
multi-channel support
IP telephony provision
tele-nurse support
helpdesk call centre
wound care nursing
public health outreach
immunisation clinics
educational advice
physician support
mentoring services
rehabilitation support
palliative nursing
diagnostic services
community wellness
trainee mentoring
medical staff provision
home health consultation
call handling services
call queue management
clinic support services
leased line service
health assessments
vocational orientation
mobile health units
academic counselling
clinic operations
telemarketing operations
inpatient nursing
primary care outreach
patient nursing support
outpatient management
home nursing visits
community health work
nursing consultation
nurse-led clinics
specialist consultations
local health promotion
therapeutic treatments
school-to-work coaching
call centre services
community nurse advice
telecom traffic routing
physician services
clinical duty services
nursing assessments
nurse advisory services
guidance workshops
healthcare consultation
healthcare provision
professional direction
clinical healthcare
community nursing
telecom carrier operations
preventive health services
social assistance programs
data transmission service
telecom network operations
telecom infrastructure management
broadband connectivity service
healthcare advice by nurses
nurse-led health coaching
customer contact management
health education programmes
network voice/data service
patient education nursing
medical resource staffing
medical practice services
integrated healthcare delivery
public health social services
healthcare professional supply
clinical guidance nursing
medical office administration
healthcare access services
clinical personnel supply
healthcare staff deployment
contact centre operations
voice communication provision
Workflows
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