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New Homes Ombudsman Service
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Descriptions
The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition, the NHOS will be expected to provide management information to the NHQB and attend board meetings to report on its progress. It will also be required to liaise with the housebuilding industry and promote its services to the industry whilst managing the customer interface. , The establishment of a NHOS is a move that has been committed to by Government, and was the number one recommendation made by the All-Party Parliamentary Group in its report (Better redress for homebuyers - June 2018) on the quality and redress issues experienced by customers of new build homes., The UK Government is supportive of the voluntary proposal being developed and takes into account planned legislative developments, such as the draft Building Safety Bill (July 2020). The NHQB is in discussions with the devolved administrations in Scotland and Wales with a view to ultimately introducing the arrangements on a UK wide basis., https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/906737/Draft_Building_Safety_Bill_Web_ Accessible.pdf, Should the Building Safety Bill come into legislation as drafted, developers will be required to become, and remain, members of a NHOS.
Timeline
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Tender Regions
CPV Codes
75123000 - Administrative housing services
75100000 - Administration services
79422000 - Arbitration and conciliation services
Keywords
ADR services
dispute settlement
social housing support
third-party arbitration
arbitration services
state property services
tenancy records handling
public office operations
state agency support
conciliation services
bureaucratic services
institutional oversight
conciliation consultancy
government management
mediation services
dispute resolution
rent assistance programs
civil sector coordination
administrative framework implementation
arbitration tribunal services
conflict resolution consultancy
public housing management
regulatory administration
policy enforcement services
property registry services
government housing development
urban residential planning
administrative governance
housing benefit administration
housing allocation oversight
Workflows
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Details
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Buyer Information
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