Awarded
New Support and Customer Support Organisation.
Descriptions
Services furnished by business, professional and specialist organisations. Information systems. Financial and insurance services. Corporate finance and venture capital services. Financial consultancy services. Real estate services. Development services of real estate. Development of residential real estate. Development of non-residential real estate. Residential property services. Non-residential property services. Energy-management services. Building services. Building consultancy services. Building services consultancy services. Construction-related services. Construction management services. Construction project management services. IT services: consulting, software development, Internet and support. Information technology services. Information systems or technology strategic review services. Project management consultancy services. Document management services. Provision of services to the community. Benefit services. Miscellaneous business and business-related services. Customer services. Customer-care services. Financial management consultancy services. Human resources management consultancy services. Procurement consultancy services. Project-management services other than for construction work. Building and facilities management services. Facilities management services. Business organisation servicesThe London Borough of Barnet is seeking to appoint a Strategic Partner, whether that would be a single bidder or a consortium, to manage various support and customer services functions under a partnership arrangement. This is to enable the council to meet its objective of service transformation and innovation to match customer need whilst ensuring business as usual activities are not compromised. The grouping of Barnet Council's support and customers services provides the borough with the opportunity to create a truly citizen-centric council. It provides partners with the opportunity to work innovatively with a forward thinking public sector body. Remodelling support services delivery will provide improved services to internal and external customers. It will ensure the sustainability of the services in the light of a changing customer base due to the One Barnet programme and central government funding. Barnet has been at the forefront of personalising services and the delivery of customer services is key to providing customers and residents with a positive experience of dealing with the council delivering a citizen centred council and developing deep insight as the basis for future commissioning decisions. The services in scope are as follows: o Procurement o Customer Services o Estates (Asset Management, Building Services, Property Services) o Finance o Human Resources o Information Systems o Revenue and Benefits The function of major project management, currently carried out predominantly through the Corporate Programmes Team, is also in scope for delivery by a provider. This partnership is intended to run for approximately 10 years with the option to extend for a further 5 years and will be procured through the use of competitive dialogue process. Potential providers are requested to express an interest to the following email address: onebarnet.procurement-nscso@barnet.gov.uk. In this email you will need to include the full name of organisation, contact name, contact email address, contact telephone number and confirm your intention. Upon receipt of your email the pre-qualification questionnaire and supporting documents will be sent out to you. You will also be given a unique reference number for your expression of interest which should be used on all correspondence with the council through the email address already indicated and to ensure you quote the unique reference number within the subject line. The Potential providers will also be invited to attend a market day week commencing 4.7.2011(exact date and time to be confirmed).
Timeline
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Tender Regions
CPV Codes
79414000 - Human resources management consultancy services
70111000 - Development of residential real estate
79418000 - Procurement consultancy services
79412000 - Financial management consultancy services
72222100 - Information systems or technology strategic review services
72512000 - Document management services
72000000 - IT services: consulting, software development, Internet and support
71500000 - Construction-related services
66171000 - Financial consultancy services
75310000 - Benefit services
71315200 - Building consultancy services
70112000 - Development of non-residential real estate
70332000 - Non-residential property services
71540000 - Construction management services
71315000 - Building services
75200000 - Provision of services to the community
79900000 - Miscellaneous business and business-related services
98110000 - Services furnished by business, professional and specialist organisations
79342320 - Customer-care services
66000000 - Financial and insurance services
70110000 - Development services of real estate
79342300 - Customer services
70000000 - Real estate services
79993000 - Building and facilities management services
71541000 - Construction project management services
79421000 - Project-management services other than for construction work
79996000 - Business organisation services
72224000 - Project management consultancy services
70331000 - Residential property services
71315210 - Building services consultancy services
66122000 - Corporate finance and venture capital services
48810000 - Information systems
79993100 - Facilities management services
72222300 - Information technology services
71314200 - Energy-management services
Keywords
information workflow system
data processing platform
knowledge management interface
transaction processing engine
automated decision system
BI interface module
content indexing engine
inter-system integration tool
reporting framework
enterprise data bus
banking services
investment support
insurance coverage
loan processing
credit services
pension management
asset protection
financial consulting
risk management
economic advisory
VC funding
startup financing
corporate financial advisory
venture capital investment
equity financing
corporate fundraising
private equity services
growth capital
venture investment
corporate finance planning
financial advice
investment consulting
financial planning
wealth advisory
fiscal consultancy
advisory services
corporate finance advice
financial strategy consulting
advisory firm services
financial expert guidance
property services
real estate management
estate consultancy
property portfolio
realty services
real estate solutions
property sector services
asset property services
land and building services
real estate facilitation
real estate development
property development
land development services
estate project planning
development project management
urban development
building development
property enhancement
development consultancy
real-estate growth services
residential development
housing project development
dwelling construction services
home-building development
apartment complex development
residential estate planning
housing estate development
resident property development
home project services
housing design and build
commercial development
office building development
retail property development
industrial estate development
non-residential estate services
business property development
commercial estate planning
non-domestic property development
institutional property development
non-res property build
residential estate management
housing property services
home facility oversight
tenant services
dwelling property care
residential building maintenance
tenant liaison services
housing estate operations
tenant support services
home property administration
commercial estate management
office property services
industrial facility management
retail property oversight
non-residential building services
business estate operations
commercial realty maintenance
office facility care
industrial property caretaking
workspace management
energy management
utility efficiency
energy auditing
utility usage monitoring
energy optimization
energy cost control
building energy management
energy performance services
power usage analysis
efficiency improvement
building systems services
facility systems
building maintenance support
building operation services
MEP systems support
technical building services
facility systems management
building performance services
facility operations
building utilities services
building consultancy
facility planning consultancy
construction advisory
project support services
building optimization consultancy
technical advisory
building performance assessment
structural advice services
building design advising
facility consultancy
MEP consulting
HVAC advisory services
electrical & plumbing consultancy
building systems design advice
facility services consultation
technical systems consulting
building services planning
MEP optimization advice
utility services consultancy
integrated systems design
building construction support
site utilities installation
earthworks services
structural framework setup
modular construction support
access infrastructure services
pre-construction services
temporary facilities setup
construction logistics
utilities trenching
waterproofing services
noise control implementation
heavy equipment operation
scaffold planning
site clearing services
site operations management
contractor scheduling
budget reconciliation
change order administration
resource planning
workflow optimization
risk mitigation planning
site logistics strategy
milestone target planning
cost overrun analysis
deliverable verification
contractor briefing
document control system
project communication coordination
contract closure process
construction project management
project scheduling
budget planning
resource coordination
stakeholder liaison
quality assurance planning
contract administration
procurement oversight
progress reporting
milestone tracking
construction coordination
regulatory compliance monitoring
value engineering
site logistics planning
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
IT system audit
architecture review
strategic gap analysis
compliance review
performance benchmarking
technology risk assessment
governance audit
efficiency evaluation
strategic recommendations
system health check
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
project governance design
PMO setup
stakeholder management planning
schedule optimization
risk management consulting
resource allocation planning
critical path analysis
project health assessment
performance monitoring
enterprise file handling
record versioning control
metadata indexing
structured filing systems
access authorization protocols
document encryption workflows
archival tagging
document lifecycle automation
permissioned data storage
automated document routing
community outreach services
local welfare programs
neighborhood support services
public assistance management
social inclusion initiatives
community facility coordination
civic engagement support
residential program delivery
volunteer coordination services
municipal welfare distribution
statutory benefit distribution
claim processing frameworks
entitlement funding
social assistance operations
program disbursement systems
welfare claim administration
regulated compensation services
benefit coordination
financial support processing
aid delivery
customer services
client support
consumer assistance
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer-care services
customer support
proactive support
issue resolution
after-sales care
account management
service follow-up
care coordination
relationship maintenance
service recovery
financial management consultancy
finance strategy advice
budgeting consultancy
financial planning services
fiscal risk analysis
treasury management consulting
investment optimization
financial governance support
fund management advice
HR management consultancy
HR strategy advice
workforce planning services
talent management consulting
recruitment process design
performance management guidance
HR policy development
organizational development advice
employee engagement strategy
HR operations support
procurement consultancy
purchasing advice
tender preparation
public procurement support
bid management
sourcing consultancy
procurement process assistance
supply chain advisory
contract negotiation support
procurement strategy
project management services
non-construction projects
program coordination
project planning
project control
project execution support
schedule management
risk management consultancy
project oversight
deliverables coordination
misc business services
general corporate support
operational services
business facilitation
ad hoc business assistance
office support
professional service diversity
miscellaneous corporate services
non-specialized business services
facilities management
building maintenance
property supervision
facility operation
premises upkeep
building services coordination
site management
HVAC oversight
utility management
facility management
asset management
space planning
cleaning coordination
maintenance scheduling
service contracts
janitorial oversight
building administration
security coordination
equipment servicing
business planning
organisational development
process improvement
corporate restructuring
strategy coordination
workflow optimisation
business analysis
operational support
management systems
corporate advisory
enterprise consultation
specialized project support
professional services contracting
organizational advisory
compliance auditing
technical consultancy
business process improvement
bespoke consultancy
corporate training delivery
expert third-party services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
