New Support and Customer Support Organisation.

Descriptions

Services furnished by business, professional and specialist organisations. Information systems. Financial and insurance services. Corporate finance and venture capital services. Financial consultancy services. Real estate services. Development services of real estate. Development of residential real estate. Development of non-residential real estate. Residential property services. Non-residential property services. Energy-management services. Building services. Building consultancy services. Building services consultancy services. Construction-related services. Construction management services. Construction project management services. IT services: consulting, software development, Internet and support. Information technology services. Information systems or technology strategic review services. Project management consultancy services. Document management services. Provision of services to the community. Benefit services. Miscellaneous business and business-related services. Customer services. Customer-care services. Financial management consultancy services. Human resources management consultancy services. Procurement consultancy services. Project-management services other than for construction work. Building and facilities management services. Facilities management services. Business organisation servicesThe London Borough of Barnet is seeking to appoint a Strategic Partner, whether that would be a single bidder or a consortium, to manage various support and customer services functions under a partnership arrangement. This is to enable the council to meet its objective of service transformation and innovation to match customer need whilst ensuring business as usual activities are not compromised. The grouping of Barnet Council's support and customers services provides the borough with the opportunity to create a truly citizen-centric council. It provides partners with the opportunity to work innovatively with a forward thinking public sector body. Remodelling support services delivery will provide improved services to internal and external customers. It will ensure the sustainability of the services in the light of a changing customer base due to the One Barnet programme and central government funding. Barnet has been at the forefront of personalising services and the delivery of customer services is key to providing customers and residents with a positive experience of dealing with the council delivering a citizen centred council and developing deep insight as the basis for future commissioning decisions. The services in scope are as follows: o Procurement o Customer Services o Estates (Asset Management, Building Services, Property Services) o Finance o Human Resources o Information Systems o Revenue and Benefits The function of major project management, currently carried out predominantly through the Corporate Programmes Team, is also in scope for delivery by a provider. This partnership is intended to run for approximately 10 years with the option to extend for a further 5 years and will be procured through the use of competitive dialogue process. Potential providers are requested to express an interest to the following email address: onebarnet.procurement-nscso@barnet.gov.uk. In this email you will need to include the full name of organisation, contact name, contact email address, contact telephone number and confirm your intention. Upon receipt of your email the pre-qualification questionnaire and supporting documents will be sent out to you. You will also be given a unique reference number for your expression of interest which should be used on all correspondence with the council through the email address already indicated and to ensure you quote the unique reference number within the subject line. The Potential providers will also be invited to attend a market day week commencing 4.7.2011(exact date and time to be confirmed).