Awarded
New Support and Customer Support Organisation.
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Descriptions
Services furnished by business, professional and specialist organisations. Information systems. Financial and insurance services. Corporate finance and venture capital services. Financial consultancy services. Real estate services. Development services of real estate. Development of residential real estate. Development of non-residential real estate. Residential property services. Non-residential property services. Energy-management services. Building services. Building consultancy services. Building services consultancy services. Construction-related services. Construction management services. Construction project management services. IT services: consulting, software development, Internet and support. Information technology services. Information systems or technology strategic review services. Project management consultancy services. Document management services. Provision of services to the community. Benefit services. Miscellaneous business and business-related services. Customer services. Customer-care services. Financial management consultancy services. Human resources management consultancy services. Procurement consultancy services. Project-management services other than for construction work. Building and facilities management services. Facilities management services. Business organisation servicesThe London Borough of Barnet is seeking to appoint a Strategic Partner, whether that would be a single bidder or a consortium, to manage various support and customer services functions under a partnership arrangement. This is to enable the council to meet its objective of service transformation and innovation to match customer need whilst ensuring business as usual activities are not compromised. The grouping of Barnet Council's support and customers services provides the borough with the opportunity to create a truly citizen-centric council. It provides partners with the opportunity to work innovatively with a forward thinking public sector body. Remodelling support services delivery will provide improved services to internal and external customers. It will ensure the sustainability of the services in the light of a changing customer base due to the One Barnet programme and central government funding. Barnet has been at the forefront of personalising services and the delivery of customer services is key to providing customers and residents with a positive experience of dealing with the council delivering a citizen centred council and developing deep insight as the basis for future commissioning decisions. The services in scope are as follows: o Procurement o Customer Services o Estates (Asset Management, Building Services, Property Services) o Finance o Human Resources o Information Systems o Revenue and Benefits The function of major project management, currently carried out predominantly through the Corporate Programmes Team, is also in scope for delivery by a provider. This partnership is intended to run for approximately 10 years with the option to extend for a further 5 years and will be procured through the use of competitive dialogue process. Potential providers are requested to express an interest to the following email address: onebarnet.procurement-nscso@barnet.gov.uk. In this email you will need to include the full name of organisation, contact name, contact email address, contact telephone number and confirm your intention. Upon receipt of your email the pre-qualification questionnaire and supporting documents will be sent out to you. You will also be given a unique reference number for your expression of interest which should be used on all correspondence with the council through the email address already indicated and to ensure you quote the unique reference number within the subject line. The Potential providers will also be invited to attend a market day week commencing 4.7.2011(exact date and time to be confirmed).
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79414000 - Human resources management consultancy services
70111000 - Development of residential real estate
79418000 - Procurement consultancy services
79412000 - Financial management consultancy services
72222100 - Information systems or technology strategic review services
72512000 - Document management services
72000000 - IT services: consulting, software development, Internet and support
71500000 - Construction-related services
66171000 - Financial consultancy services
75310000 - Benefit services
71315200 - Building consultancy services
70112000 - Development of non-residential real estate
70332000 - Non-residential property services
71540000 - Construction management services
71315000 - Building services
75200000 - Provision of services to the community
79900000 - Miscellaneous business and business-related services
98110000 - Services furnished by business, professional and specialist organisations
79342320 - Customer-care services
66000000 - Financial and insurance services
70110000 - Development services of real estate
79342300 - Customer services
70000000 - Real estate services
79993000 - Building and facilities management services
71541000 - Construction project management services
79421000 - Project-management services other than for construction work
79996000 - Business organisation services
72224000 - Project management consultancy services
70331000 - Residential property services
71315210 - Building services consultancy services
66122000 - Corporate finance and venture capital services
48810000 - Information systems
79993100 - Facilities management services
72222300 - Information technology services
71314200 - Energy-management services
Keywords
growth capital
aid delivery
HVAC oversight
asset management
customer care
loan processing
office support
IT consulting
banking services
bid management
tenant services
web services
space planning
issue resolution
wealth advisory
client support
credit services
financial advice
MEP consulting
network support
cloud services
governance audit
PMO setup
IT system audit
risk management
archival tagging
realty services
equity financing
VC funding
facility systems
project control
premises upkeep
client relations
project planning
customer support
budget planning
service recovery
site management
energy auditing
service desk
after-sales care
asset protection
IT outsourcing
resource planning
fiscal risk analysis
investment optimization
fiscal consultancy
procurement oversight
efficiency evaluation
IT operations management
compliance auditing
MEP systems support
enterprise consultation
corporate restructuring
workflow optimisation
building maintenance
security coordination
urban development
project oversight
help desk support
utility efficiency
bespoke consultancy
customer interaction
residential development
construction logistics
software development
business analysis
system monitoring
enterprise data bus
estate project planning
dwelling property care
enterprise file handling
supply chain advisory
IT lifecycle support
strategic gap analysis
investment consulting
architecture review
HR strategy advice
real estate solutions
program coordination
construction advisory
maintenance scheduling
content indexing engine
benefit coordination
IT backup services
insurance coverage
advisory firm services
real estate facilitation
facility management
milestone tracking
budget reconciliation
performance monitoring
building administration
misc business services
non-res property build
property portfolio
data processing platform
help desk services
HVAC advisory services
property sector services
energy management
technical consultancy
operational support
schedule management
development consultancy
startup financing
earthworks services
reporting framework
utilities trenching
workflow optimization
consumer assistance
system integration
fund management advice
procurement consultancy
utility usage monitoring
software customization
server management
building development
cleaning coordination
equipment servicing
technical advisory
contractor briefing
finance strategy advice
corporate advisory
service follow-up
efficiency improvement
local welfare programs
facility consultancy
procurement strategy
schedule optimization
BI interface module
entitlement funding
economic advisory
facility operation
risk mitigation planning
cost overrun analysis
contract administration
progress reporting
property supervision
service contracts
system provisioning
building design advising
financial planning
site logistics strategy
facilities management
investment support
office property services
scaffold planning
compliance review
cybersecurity support
business facilitation
application maintenance
document control system
HR policy development
power usage analysis
building consultancy
energy optimization
contractor scheduling
project scheduling
property services
contract closure process
workspace management
janitorial oversight
management systems
critical path analysis
process improvement
stakeholder liaison
commercial development
customer-care services
home project services
waterproofing services
financial consulting
real estate development
value engineering
venture investment
care coordination
utility management
civic engagement support
performance benchmarking
relationship maintenance
advisory services
property development
corporate fundraising
operational services
real estate management
digital transformation
organizational advisory
tenant liaison services
site logistics planning
office facility care
budgeting consultancy
technical support
sourcing consultancy
corporate finance advice
project support services
business planning
deliverable verification
metadata indexing
tender preparation
MEP optimization advice
energy cost control
site clearing services
network administration
resource coordination
property enhancement
proactive support
home facility oversight
estate consultancy
pension management
HR operations support
asset property services
tenant support services
system health check
purchasing advice
strategy coordination
account management
housing design and build
service desk operations
after-sales support
customer services
private equity services
site utilities installation
contract negotiation support
financial governance support
building utilities services
treasury management consulting
technical systems consulting
automated document routing
residential estate management
recruitment process design
IT infrastructure management
inter-system integration tool
non-residential building services
residential program delivery
public procurement support
temporary facilities setup
office building development
volunteer coordination services
technical building services
commercial estate planning
social assistance operations
industrial facility management
miscellaneous corporate services
project communication coordination
financial support processing
non-construction projects
business estate operations
regulatory compliance monitoring
organizational development advice
corporate training delivery
electrical & plumbing consultancy
deliverables coordination
industrial estate development
business process improvement
building energy management
financial strategy consulting
energy performance services
document encryption workflows
commercial estate management
HR management consultancy
risk management consulting
talent management consulting
structural advice services
venture capital investment
community outreach services
statutory benefit distribution
housing estate operations
general corporate support
permissioned data storage
housing estate development
transaction processing engine
site operations management
record versioning control
community facility coordination
resource allocation planning
heavy equipment operation
building systems design advice
specialized project support
facility systems management
document lifecycle automation
real-estate growth services
non-residential estate services
access infrastructure services
facility planning consultancy
project health assessment
development project management
building performance assessment
social inclusion initiatives
employee engagement strategy
technology risk assessment
infrastructure maintenance
apartment complex development
program disbursement systems
financial planning services
residential building maintenance
building optimization consultancy
organisational development
risk management consultancy
home-building development
project governance design
ad hoc business assistance
building performance services
building maintenance support
welfare claim administration
performance management guidance
non-specialized business services
retail property development
claim processing frameworks
business property development
residential estate planning
regulated compensation services
procurement process assistance
information workflow system
professional service diversity
structured filing systems
commercial realty maintenance
building systems services
access authorization protocols
stakeholder management planning
pre-construction services
public assistance management
facility services consultation
quality assurance planning
home property administration
automated decision system
professional services contracting
building construction support
resident property development
building operation services
corporate financial advisory
industrial property caretaking
building services coordination
housing property services
knowledge management interface
integrated systems design
municipal welfare distribution
construction coordination
neighborhood support services
change order administration
service experience management
non-domestic property development
construction project management
strategic recommendations
project management services
land and building services
institutional property development
milestone target planning
project execution support
workforce planning services
retail property oversight
noise control implementation
land development services
expert third-party services
financial management consultancy
housing project development
modular construction support
corporate finance planning
utility services consultancy
structural framework setup
dwelling construction services
financial expert guidance
building services planning
Workflows
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Buyer Information
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