New Ways of Working - Voice - Soft Market Test

Descriptions

Birmingham City Council (BCC) are exploring the market for Contact Centre, Corporate and Legacy Telephony Solutions. This soft market sounding may be of interest to suppliers of relevant products and services. For those potential suppliers of products and services, this soft market sounding is an opportunity to: •Inform the council of relevant products and services in a way that can be easily consumed by them. •Help shape how the council considers the market when taking decisions on procurement scope and approach. •Learn more about BCC prior to engagement through a potential future procurement process. For Birmingham City Council, the purpose of this soft market sounding is to: •Give the market an understanding of Birmingham City Council's needs for Contact Centre, Corporate and Legacy Telephony. •Share the council's current thinking on trade-offs between scope, capability, and affordability that need to be made before decisions on the next steps are made. •Find out current market interest in providing relevant products and services to the council. •Find out delivery and market options, including potential cost and cost structures. •Find out the experience the market has in delivering similar services at similar-sized organisations. •Gain insight from the market when considering how best to deliver the service. The council would very much like to hear from a range of different suppliers to the market. Both service and product options are of interest. Please read the document and if you feel that your organisation is able to contribute to this soft market sounding exercise and submit it via the In-Tend portal https://in-tendhost.co.uk/birminghamcc Registration on In-Tend is free. The system is secure and access to the clarifications will only be made available to those employees of the Council, and/or their authorised advisers in respect of this soft market sounding request. If you are unable to register with In-Tend please either email us at cps@birmingham.gov.uk. If you are interested in responding please click on the following link to access the Council's portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register your interest. We will send you a username and password so you can download the documentation. Interested suppliers may download the soft market test documents by registering their interest on In-Tend. The return date for submissions is 5pm on the 3rd September 2021. Please note that this is not a call for competition.