NHS 24 Contact Centre Customer Relationship Management System
Tender
Published: 8th Dec 2023
Deadline: 17th Jan 2024
AI Tender Brief
Building maintenance and minor civil engineering works across the Lisburn and Castlereagh City Council area.
Description
NHS 24 is exploring options for replacement information technology solutions to deliver functionality of IT systems generically known as Customer Relationship Management (CRM) and Contact Centre. NHS 24 wishes to award a contract with a suitably qual ....see more
Procurement Timeline
Requirements
Key requirements
- Building maintenance services
- Minor civil engineering works
- Compliance with submission requirements
- Submission via the stated procurement process
Classification
79512000
Call centre
45100000
Site preparation work
48610000
Database systems
72310000
Data-processing services
48517000
IT software package
48600000
Database and operating software package
48613000
Electronic data management (EDM)
80500000
Training services
48921000
Automation system
48510000
Communication software package
48811000
E-mail system
72317000
Data storage services
48000000
Software package and information systems
72416000
Application service providers
48810000
Information systems
Tender Lots
View the lot information for this tender, if available.
Tender Attachments
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How to Participate
Submission method
eTenders NI Portal
Deadline
17th Jan 2024
Procedure
N/A
Enquiries
Via eTendersNI Portal
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