NHS Hardwick CCG Workload and Access Scheme.

Descriptions

NHS Hardwick CCG intends to establish a framework agreement of up to 5 external contractors, on a consultancy basis, to support practices to review and if decided to change their access and appointment systems.The provider will be expected to be able to offer three pieces of work. The provider may just be asked to deliver the first stage, or may be asked to deliver all three stages, and should be able to provide each element separately as required:1. Stage 1: carry out a review of the practice systems. This review will be described by the providers during the procurement process but we would expect it to include assessments of:— Current systems, including appointment systems;— Patient demand for practice services (including ‘inappropriate’ demand);— Practice capacity to meet patient demand;— How demand and capacity map together and gaps;— How efficiently practice are matching staff expertise and skill to patient need to maximise capacity and responsiveness.The provider will be expected to report on this review to the practice, with recommendations for further action.The practice will then consider its options, it may:— Decide not to take any further action at all;— Decide to go ahead with the recommendations without external support;— Decide to go ahead with the recommendations with support.2. Stage 2. For those practices who decide to go ahead with the recommendations with support the external provider will be asked to:— Work with the practice to implement a system within the practice that will effectively manage patient demand;— Work with the practice to communicate any change in appointment system and engage with patients;— Support the practice to sustain the change and monitor its effectiveness.3. The appointed external contractor will be responsible for providing the CCG with recommendations for change and with summary highlights of improvements to the overall access to the practices where the recommended change has occurred.NHS Hardwick Clinical Commissioning Group has a registered population of 102 000 people registered with 16 practices.Please note that whilst this Contract relates to NHS Hardwick CCG other CCGs within Derbyshire may utilise the Framework Agreement.