Awarded
NHS National Services Scotland Counter Fraud Services Intelligence Case Management System.
Descriptions
NHS National Services Scotland wishes to procure an Intelligence Case Management system for use by the Counter Fraud Services. The system will be used by maximum 40 Investigators and Support Staff.The new Intelligence Case Management System will ensure CFS can effectively collate and manage all Investigation information including Initial allegation; Witness and Suspect material and Evidence material. The repository therefore needs to be able to bring together and manage dissimilar information in various formats.In addition to managing case information, the system will allow CFS to be proactive in identifying possible fraudulent activity by identifying and classifying information as Intelligence. Intelligence information will be searchable and facilitate proactive Investigations. Intelligence data is bound by National Governance and must be compliant with Security and Data Protection Guidelines.The system shall be accessible through PCs running (IE6 or equivalent, Firefox or equivalent) a range of operating systems and web browsers and secured through authorisation and authentication. Suppliers will be expected to supply software, support for system implementation, documentation, consultancy, training and on-going application support. Hosting of the system is likely to be by NHS National Services Scotland however NHS National Services Scotland will decide where to host the system after a review of the supplier proposals.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72514100 - Facilities management services involving computer operation
72263000 - Software implementation services
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
computerised facility oversight
automated plant management
IT-integrated maintenance
system operation facilitation
digital infrastructure coordination
tech-enabled building supervision
computerised equipment management
integrated facility control
centralized systems operation
digital facility automation
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
