Awarded
NHS 111 Patient Relationship Manager Pilot
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Descriptions
The 111 Patient Relationship Manager pilot will improve patient experiences when calling 111 by ensuring that relevant data that has been previously shared with relevant Healthcare professionals is used to inform clinical decision-making. It will also implement London-wide call balancing and routing, again to optimise patient experience. This pilot aligns with the Interoperability Standards Development and Urgent and Emergency Care Programmes, providing information and learning regarding patients’ crisis journey across primary, community, urgent and emergency care systems when their journey starts with a call to NHS 111.
Timeline
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Keywords
telecom device
IT consulting
applied research
web services
network support
cloud services
radio equipment
R&D services
IT systems
IT outsourcing
feasibility studies
software development
cybersecurity support
experimental design
scientific advisory
industrial consultancy
application maintenance
technology development
innovation consultancy
communication apparatus
broadcast receiver
digital solutions
help desk services
enterprise software
digital transformation
television equipment
technical support
development support
application software
product innovation
system integration
software customization
packaged applications
IT infrastructure management
software package and information systems
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