Awarded
NHS 111 Patient Relationship Manager Pilot.
Descriptions
The 111 Patient Relationship Manager pilot will improve patient experiences when calling 111 by ensuring that relevant data that has been previously shared with relevant Healthcare professionals is used to inform clinical decision-making. It will also implement London-wide call balancing and routing, again to optimise patient experience.This pilot aligns with the Interoperability Standards Development and Urgent and Emergency Care Programmes, providing information and learning regarding patients' crisis journey across primary, community, urgent and emergency care systems when their journey starts with a call to NHS 111.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
85000000 - Health and social work services
72000000 - IT services: consulting, software development, Internet and support
32000000 - Radio, television, communication, telecommunication and related equipment
51000000 - Installation services (except software)
73000000 - Research and development services and related consultancy services
Keywords
radio equipment
television equipment
communication apparatus
telecom device
broadcast receiver
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
on-site assembly
fixture installation
equipment alignment
control panel setup
piping system installation
lighting fixture mounting
non-software integration
hardware commissioning
structural bracket installation
mechanical anchor setup
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
R&D services
innovation consultancy
feasibility studies
technology development
scientific advisory
experimental design
product innovation
applied research
industrial consultancy
development support
healthcare provision
social care services
patient support
community health work
welfare services
rehabilitation support
clinical outreach
public health social services
social assistance programs
integrated healthcare delivery
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
