NHS111/Clinical Assessment Service for Kent, Medway and Sussex CCGs

Descriptions

NHS 111 provides a vital service to help people with urgent care needs to get assessment, clinical advice and treatment quickly, taking around 15 million calls a year. The service will be further enhanced by increasing clinical consultation for patients calling 111, so that more patients get the care and advice they need over the phone and only those who genuinely need to attend A&E or use the ambulance service are advised to do this. All other patients will have their issue resolved over the phone if at all possible or if not will be directed to appropriate primary care or community services, with an emphasis on strongly supporting patients in self-care.