Awarded
Non-Emergency Patient Transport Service (NHS/SoEPS/13.185).
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Descriptions
The service is responsible for safely and effectively transporting eligible patients between their nominated place of residence, to, from and between NHS-funded healthcare facilities in a timely manner, so that they can receive the health care for which they are booked. This responsibility includes:— Providing a single point of access and full booking service for patients and HCPs.— Equitable and consistent application of the eligibility criteria to all patients and carers.— Signposting patients who are not eligible for PTS to alternative transport arrangements.— Effective determination of mobility need or needs.— Allocation of journeys across the sub-contracted transport providers through an equitable, open and transparent process.— Effective communication and collaboration with system wide stakeholders.— Coordination and management of all patient journeys.— Timely reporting to Commissioners.The area covered by this procurement is mainly within the geographical boundaries of the following ClinicalCommissioning Groups (CCGs):— NHS Brighton and Hove CCG;— NHS Coastal West Sussex CCG;— NHS Crawley CCG;— NHS Horsham and Mid-Sussex CCG;— NHS High Weald, Lewes and Havens CCG;— NHS Eastbourne, Hailsham and Seaford CCG;— NHS Hastings and Rother CCG.***NB: This service does not include Surrey as listed in the UKJ2 description, however some out of area work will be within scope where the patients home address or the required transport destination is outside of the CCG.
Timeline
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Tender Regions
CPV Codes
60140000 - Non-scheduled passenger transport
79512000 - Call centre
85143000 - Ambulance services
60130000 - Special-purpose road passenger-transport services
34114122 - Patient-transport vehicles
34115200 - Motor vehicles for the transport of fewer than 10 persons
85100000 - Health services
60000000 - Transport services (excl. Waste transport)
Keywords
CRM calls
microbuses
hospitalization
event coach hire
outpatient care
medical services
on call group transport
inbound/outbound calls
community transport vans
patient care provision
special-route coach hire
tourism coach service
multi-channel support
healthcare shuttles
irregular route transit
VIP transport service
school bus service
helpdesk call centre
24/7 ambulance response
mini passenger vehicles
transit route operation
small passenger vehicles
patient transport
diagnostic services
special event transport
road passenger transport
employee transfer bus
EMS ambulance service
general freight shipment
call handling services
call queue management
health assessments
ad hoc shuttle service
telemarketing operations
light transport vehicles
air ambulance support
specialist consultations
therapeutic treatments
call centre services
stretcher transport
non-emergency transport
special needs transit
emergency ambulance
clinical healthcare
ambulance crew services
preventive health services
non-waste transport service
stand by passenger transfer
logistics delivery service
haulage logistics service
transport network provisioning
cargo transport management
patient-transport vehicles
transport vehicle operation
customer contact management
ad hoc passenger transfers
motor vehicles for the transport of fewer than 10 persons
mobility assistance vehicles
disability transport service
non-emergency medical transport
corporate shuttle provision
transport planning service
advanced life support ambulance
medical transport vehicles
patient transport vehicle
medical emergency transport
airport shuttle operation
transport for private occasions
charter transport services
critical patient transfer
contact centre operations
temporary passenger logistics
Workflows
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