(NU/1589-44) CRM platform to manage marketing automation, lead nurturing and lead generation

Descriptions

We are seeking to appoint a supplier to work on the next phase of our marketing automation and CRM integration, which will support the optimisation of specific elements of the platform, as well as the introduction of new functionality, to further support the future growth of the organisation – nationally and internationally., The supplier needs to have ability to support tactically, strategically and with implementation of new functionality as Newcastle University marketing department and the chosen platform develop., The platform specifically is required to have ability to:, 1)Host and maintain Newcastle University’s contact databases, 2)Contact segmentation, 3)Lead scoring, 4)Lead nurturing and generation, 5)Marketing automation, 6)Email communications and campaigns, 7)Ability to manage and maintain contact enquiries centrally, 8)Landing page creation, 9)Ability to track paid activity and retarget contacts, 10)Blog hosting and publishing, 11)Chat agent and bot functionality, 12)Detailed reporting and dashboards including attribution, 13)CTAs and form submissions, 14)Dedicated IP for email, 15)Governance and user permissions/levels, 16)Host content on multiple sub domains, 17)Technical and strategical support, 18)Website CMS, 19)Capacity requirement: Minimum 217,000 contact records Minimum 150 user licences